Agente de Customer Service

hace 6 meses

Bogota, Colombia Samsonite A tiempo completo

Desde su surgimiento, Samsonite se destacó como el fabricante más innovador en el mercado de equipaje en el mundo. Alcanzando la excelencia, gracias a la utilización de materiales revolucionarios y la creación de productos con diseño pertinente a las necesidades de cada época y queremos invitarte a ser parte de nuestro equipo

**Mision**

El Agente de customer service realiza la atención al cliente vía mail, chat, Redes sociales, formularios webs, etc. Con el fin de solucionar problemas, evacuar dudas y proporcionar información. Su objetivo principal es fidelizar y retener clientes logrando que tengan la mejor experiência con nosotros.

¿Cuál es tu día a día?
- Asistir al cliente en lo que necesite.
- Realizar seguimiento a los casos asignados y notificar sobre irregularidades que se presenten en el servicio.
- Detectar causas que podrían generar disconformidad en los clientes, informando de ellas a las áreas funcionales y comerciales con el objeto de buscar mejoras en procesos y políticas
- Asesorar al cliente como manejarse en el sitio para ayudarlos a realizar una compra.
- Realizar sugerencias de soluciones, analizar posibles procesos que afectan a los clientes. Apoyar la creación de flujogramas y promocionar el respeto de ellos
- Cumplimiento de KPI´S de calidad y satisfacción en los diferentes canales de contacto

**Experiência y habilidades técnicas deseadas**
- 3 a 5 años de experiência
- Atencion a cliente, manejo de central telefonica
- Office intermedio, EXCEL, SAP,
- Ingles intermedio

**¿Cómo Te Apoyamos?**
- **Salario - 1.000 millon a 1.5.000 millones**:

- **Contratacion directa por la empresa**:

- **Beneficios**:

- **Bono de alimentacion**:

- **Medicina prepagada**:

- **Lunes a Viernes (1 dia de teletrabajo)**

Tipo de puesto: Tiempo completo

Salario: $1.000.000 - $1.400.000 al mes

Pregunta(s) de postulación:

- Tienes experiência 1 año como agende de SAC?

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