![Samsonite](https://media.trabajo.org/img/noimg.jpg)
Agente de Customer Service
hace 2 semanas
Desde su surgimiento, Samsonite se destacó como el fabricante más innovador en el mercado de equipaje en el mundo. Alcanzando la excelencia, gracias a la utilización de materiales revolucionarios y la creación de productos con diseño pertinente a las necesidades de cada época y queremos invitarte a ser parte de nuestro equipo
**Mision**
El Agente de customer service realiza la atención al cliente vía mail, chat, Redes sociales, formularios webs, etc. Con el fin de solucionar problemas, evacuar dudas y proporcionar información. Su objetivo principal es fidelizar y retener clientes logrando que tengan la mejor experiência con nosotros.
¿Cuál es tu día a día?
- Asistir al cliente en lo que necesite.
- Realizar seguimiento a los casos asignados y notificar sobre irregularidades que se presenten en el servicio.
- Detectar causas que podrían generar disconformidad en los clientes, informando de ellas a las áreas funcionales y comerciales con el objeto de buscar mejoras en procesos y políticas
- Asesorar al cliente como manejarse en el sitio para ayudarlos a realizar una compra.
- Realizar sugerencias de soluciones, analizar posibles procesos que afectan a los clientes. Apoyar la creación de flujogramas y promocionar el respeto de ellos
- Cumplimiento de KPI´S de calidad y satisfacción en los diferentes canales de contacto
**Experiência y habilidades técnicas deseadas**
- 3 a 5 años de experiência
- Atencion a cliente, manejo de central telefonica
- Office intermedio, EXCEL, SAP,
- Ingles intermedio
**¿Cómo Te Apoyamos?**
- **Salario - 1.000 millon a 1.5.000 millones**:
- **Contratacion directa por la empresa**:
- **Beneficios**:
- **Bono de alimentacion**:
- **Medicina prepagada**:
- **Lunes a Viernes (1 dia de teletrabajo)**
Tipo de puesto: Tiempo completo
Salario: $1.000.000 - $1.400.000 al mes
Pregunta(s) de postulación:
- Tienes experiência 1 año como agende de SAC?
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