Service Desk Agent

hace 2 días

Bogota, Colombia Global People A tiempo completo

Our Service Desk Agents are the first point of contact for our international clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.

At Global People we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm
Your career at Global People, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career
If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you

**Your day-to-day responsibilities**:

- Provide L1 support for service delivery teams and resolve technical issues
- Proactively managing our client's IT environments
- Conducting problem management to ensure the root cause of issues is addressed
- Take ownership of your assigned clients, and ensure we deliver excellence in customer service
- Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
- Maintain effective communications with your clients

**What skills you will bring to the team**:

- At least 2 years in a similar role is essential: Microsoft - Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare and Virtualization support
- Ability to work autonomously
- Proven ability to work across teams, and to build and maintain effective relationships with clients and staff
- Extensive hands-on experience troubleshooting support issues across numerous enterprises is essential
- Good time management, strong analytical and problem-solving skills
- Current Microsoft certifications and working knowledge of ITSM and ITIL service management foundation.
- Experience with LAN and WAN networks would be an advantage

**Desirable**
- Prior experience within an outsourced service delivery environment or MSP
- Industry based technical certifications (e.g. Microsoft, Citrix, VMWare, EMC, Cisco, HP)
- ITIL certification

Tipo de puesto: Tiempo completo

Sueldo: $4.000.000 - $7.000.000 al mes

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