Customer Onboarding Associate
hace 6 meses
**Job Information**:
Job Family
**Back Office***
Work Arrangement
**Permanent WFH***
City
**Usaquen***
State/Province
**Distrito Capital de Bogotá***
Country
**Colombia***
**Revolutionize the Digital Shelf with Limitless Global Opportunities**
Fuel your career aspirations with our globally positioned Customer Onboarding Associate role, offering unparalleled opportunities without ever leaving your home country. Imagine the excitement of accessing international avenues while propelling your career to new heights. Picture yourself at the forefront of digital commerce innovation, shaping the future of global retail landscapes from the comfort of your home turf. As a **Customer Onboarding Associate**, you'll play a pivotal role in revolutionizing supplier interactions, guiding them towards autonomy within the industry. Enjoy the best of both worlds as you leverage cutting-edge technology to connect with clients worldwide, all while enjoying the familiarity of your local environment. Break free from geographical constraints and dive into a world of limitless opportunities, where every challenge propels you closer to professional excellence. Join us and elevate your career to unprecedented heights within this dynamic and ever-evolving industry.
**Fuel Your Ambition: Explore the Role**
Employment Type: Indefinite term type contract
- Shift: Monday to Friday | 8:00 am to 5:00 pm CST
- Work Setup: Remote
**Ignite Success: Essential Skills**
**Requirements**:
- English proficiency level: C1.
- Fluent in English, Spanish (mandatory), and Portuguese.
- Demonstrated experience in phone-based customer service.
- Proficient in communication, with structured and clear speech.
- Ability to simplify complex concepts effectively.
- Passionate about educating on new technologies.
- Organized, dynamic, and inherently driven by service and excellence.
- Enthusiastic about tackling challenges in team projects with ambitious goals.
**Education**:
- Preferred background in Business or Economics.
Tech Stack:
- Proficiency in Google Suite.
Plus:
- Graduated from a Business or Economics program.
**Unleash Your Potential: Key Tasks**
- Lead the onboarding process for suppliers: assist in account creation, customer data management, and guide them through various platform autonomy processes.
- Track all supplier interactions, providing accurate, valid, and comprehensive information.
- Engage with suppliers to offer feedback on new functionalities and suggest features to enhance platform user-friendliness.
- Collaborate with support and technical departments to report bugs, campaigns, and provide feedback through Jira tickets, Confluence pages, etc.
**Elevate Your Experience: Perks & Advantages**
- 5-day work week.
- Prepaid medicine coverage.
- Provided work items: laptop, mouse, headset.
- Indefinite term type contract.
- Additional 5 days of vacation leave (20 in total) with the option to monetize.
- Direct exposure to clients.
- Abundant career growth opportunities.
- Supportive and diverse work environment.
- Prime office locations in Bogotá and Medellin.
- Upskilling opportunities through Emapta Academy.
**Dive into Innovation: Discover Our Client**
Join Salsify, a visionary force created to empower brands and retailers to conquer the digital shelf. By leveraging cutting-edge technology, they revolutionize consumer experiences, ensuring efficiency for brand manufacturers and enjoyment for shoppers. Salsify fosters a diverse and inclusive workplace where pride in one's work, colleagues, and professional growth is paramount. They offer a global platform where talent transcends geographical boundaries, powering the digital experiences of thousands of renowned brands worldwide. At Salsify, authenticity and inclusion drive success, with a commitment to celebrating diversity and delivering unparalleled experiences for employees and customers alike.
**Welcome to Emapta Colombia**
At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 700 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.
Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.
EmaptaExperience
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