Customer Experience Associate Iv
hace 6 meses
**About Conduent**:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description**:
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
Proficient in a range of operational processes through prior job-related experiences and training.
Completes assignments and guides the work of peers and other team members.
May work cross-functionally, in different areas when necessary.
- Proposes improvements to processes and methods.
- Works within established procedures and practices.
**Functional Knowledge**
- Has developed skillset in a range of processes, procedures, and systems
- Acts as a technical expert in an area.
**Business Expertise**
- Understanding of how teams integrate and work best together to support the achievement of company goals
**Impact**
- Impacts own team and other teams whose work activities are closely
- Impacts the end-user for a more efficient and pleasant experience.
**Leadership**
- Serves as a team head and may allocate work.
**Problem Solving**
- Ability to problem-solve, allowing for evaluation of issues and solutions to provide the best outcome for the client and end-users.
**Interpersonal Skills**
- Exchanges ideas and information effectively.
Warm and patient demeaner, showing empathy and understanding to the end user.
**Responsibility Statements**
- Provides customers with information that is specialized and communicated in warm empathetic manner.
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes, examining each as a specific case
- Handles escalated transactions where the front line has exhausted all options or when the customer insists on speaking with a manager or the corporate office.
- Provides customers with information that is specialized and communicated in warm empathetic manner.
- Gathers all necessary information to update the database
- Explains company policies to customers as required
- Guides end-to-end resolution of customer issues, seamlessly and efficiently
- Supports and mentors less experienced team members
- Performs other duties as assigned
- Complies with all policies and standards
**Closing**:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent, _
- we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible._
-
Customer Experience Associate Iii
hace 5 meses
Bogota, Colombia CONDUENT A tiempo completo**About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...
-
Customer Service Associate
hace 5 meses
Bogota, Colombia Teleperformance Colombia A tiempo completoResponsabilidadesWhat you’ll do as a Customer Service Associate?- Respond to all customer inquiries. Provide excellent customer service by being a good listener - Work with confidential customer information, while treating it sensitively - Aim to resolve issues on the first interaction by being proactive, patient, and understanding.RequisitosWho are you?-...
-
Customer Service Associate
hace 5 meses
Bogota, Colombia Teleperformance Colombia A tiempo completoResponsabilidadesWhat you’ll do as a Customer Service Associate?- Respond to all customer inquiries. Provide excellent customer service by being a good listener - Work with confidential customer information, while treating it sensitively - Aim to resolve issues on the first interaction by being proactive, patient, and understanding.RequisitosWho are you?-...
-
Customer Service Associate Bogotá North Point
hace 6 meses
Bogota, Colombia Teleperformance Colombia A tiempo completoResponsabilidadesWhat youll do as a Customer Service Associate?- Respond to all customer inquiries. Provide excellent customer service by being a good listener - Work with confidential customer information, while treating it sensitively - Aim to resolve issues on the first interaction by being proactive, patient, and understanding.RequisitosWho are you?- An...
-
Business Associate
hace 6 meses
Bogota, Colombia DHUMALL SDN. BHD. A tiempo completo**Business Associate / Marketing Associate** DHUMALL SDN. BHD. Malaysia Full Time Work From Home **Business Associate / Marketing Associate** **Responsibilities**: - Build and maintain strong relationships with customers and partners. - Understand customer needs and recommend appropriate products. - Develop and deliver sales presentations to...
-
Customer Success Associate
hace 5 meses
Bogota, Colombia Voice123 A tiempo completoCustomer Success Associate - Full time We're crafting the future of the voice-over industry and were currently looking for a full-time Customer Success Associate who'll help look after Voice123's global user base of voice actors and clients! So, are you comfortable working in a highly-efficient and fast-paced technology environment? Then this is a fantastic...
-
Customer Experience Manager
hace 6 meses
Bogota, Colombia Pacifica Continental A tiempo completo**Purpose**: The Customer Experience Manager is the project manager for the lease-up process; organizing, planning, monitoring, and driving the cross-functional teams to ensure optimized interaction between the Company and its customers. **Functions**: - Actively partners with partners with Sales Managers, Legal, Asset Management, Operations, and...
-
Customer Experience
hace 6 meses
Bogota, Colombia Directa24 A tiempo completoEron International is the main provider of expert services to the financial and technological industry, serving worldwide brands whilst re-defining the Fintech sector. We are an extensive and capable company, recognized for the differential value we bring to empower our clients and their customers. Join Our Team as a Cx - Customer Experience! **Key...
-
Customer Onboarding Associate
hace 6 meses
Bogota, Colombia Emapta A tiempo completo**Job Information**: Job Family **Back Office*** Work Arrangement **Permanent WFH*** City **Usaquen*** State/Province **Distrito Capital de Bogotá*** Country **Colombia*** **Revolutionize the Digital Shelf with Limitless Global Opportunities** Fuel your career aspirations with our globally positioned Customer Onboarding Associate role, offering...
-
Customer Insights
hace 6 meses
Bogota, Colombia Johnson & Johnson A tiempo completoGeneral Resume The Customer Insights & Experience analyst plays a crucial role in gathering, analyzing, and delivering strategic information about customer behavior and preferences. Using advanced analytical tools and research techniques, this role identifies key trends, patterns, and opportunities to continuously enhance the customer experience....
-
Customer Service Representative
hace 6 meses
Bogota, Colombia Logiflex Inc A tiempo completoOur company provides drayage services in the Houston and Chicago regions, and we are seeking a Customer Service Representative to join our team. This position entails delivering operational customer service support to our key customers. The role requires surpassing customer expectations by addressing issues, accurately inputting orders into the TMS system,...
-
Customer Service Rep Iv
hace 5 meses
Bogota, Colombia Medtronic A tiempo completo**A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to...
-
Customer Experience Manager
hace 6 meses
Bogota, Colombia Emapta A tiempo completo**Job Information**: Job Family **Back Office*** Work Arrangement **Onsite*** City **Usaquen*** State/Province **Distrito Capital de Bogotá*** Country **Colombia*** **Join Emapta in Outsourcing Excellence!** Elevate your career in the outsourcing industry with our enticing opportunity for a **Customer Experience Manager**. Experience a fulfilling...
-
Customer Experience Lead
hace 5 meses
Bogota, Colombia Spreetail A tiempo completoWe’re looking for a Customer Experience Lead to provide coaching and development for our CES team, drive effective decision-making and ensure accountability across range of activities and processes. Our goal is to continue building a world-class customer experience across more than 10 marketplace channels that Spreetail partners with. We are committed to...
-
Customer Contract Coordinator Iv
hace 5 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives **Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We...
-
R2p Associate
hace 6 meses
Bogota, Colombia Kenvue A tiempo completo**R2P Associate**-2307011105W Description Kenvue, part of the Johnson & Johnson Family of Companies (Kenvue), is currently recruiting for: R2P Associate **This role will be part of the Enterprise Business Solutions (EBS) in the procurement pillar. The EBS organization provides best-in-class, cost-effective financial, compliance, procurement, and...
-
Workplace Experience Specialist
hace 6 meses
Bogota, Colombia JLL A tiempo completoJLL supports the Whole You, personally and professionally. **Benefits to eligible employees, include**: Medical and life insurance for you. Annual Performance Bonus. Online platform with +15.000 certified courses available for your professional development. Wellbeing platform for employees with personalized programs (yoga, meditation, exercise, meal...
-
Inside Sales
hace 6 meses
Bogota, Colombia mrosupply.com A tiempo completo**Job Title: Customer Experience Representative** **MISSION**: Working to find solutions for customers in all situations, ensuring they don't leave without a solution. Providing the best possible experience while supporting our FSR's in maintaining, expanding, and gaining new business. **Outcomes**: Calls: Receive 10-15% of all inbound calls a day and...
-
Customer Service Rep Iv
hace 6 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when...
-
Customer Experience Specialist
hace 5 meses
Bogota, Colombia Nuvei A tiempo completoJob Title**:Customer Experience Specialist (Loyalty)** **Job Type**: Full-Time Reports To: Supervisor, Merchant Experience and Loyalty The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating...