Customer Onboarding Partner

hace 6 meses

Bogota, Colombia Coupa Software A tiempo completo

Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees
- our Coupanians
- come together to co-create ideas and innovations that impact the power of spend.

Key Activities:

- Oversee onboarding process (essentially an onboarding Project Manager), which includes: Coupa portals provisioning, Coupa portals training, and training registration
- Manage and track customer onboarding journey
- Audit onboarding and escalate when necessary
- Develop onboarding operational reports
- Interact with customers and assist with any onboarding issues or questions
- Cross-functional process compliance with Sales, Support Operations, and the Customer's dedicated Engagement & Value Managers
- Continuously improve the process
- Onboard new Designated Support Contacts for customers of a newly acquired company in the event of a merger or acquisition

**Requirements**:

- BS/BA required
- Excellent written and verbal communication skills; must be comfortable speaking with customers
- Excellent organization skills and detail oriented
- Ability to learn new tasks quickly
- Works well under pressure and managing multiple priorities and deadlines
- Takes ownership and drives projects to completion with mínimal supervision
- Prior experience in working in a customer-facing role is a bonus
- Language Requirements**:English and Portuguese**

LI-Hybrid

At Coupa, we’re building a great company that is laser-focused on three core values:
**ensuring customer success** with an obsessive and unwavering commitment to making customers successful,
**focusing on results** with a relentless focus on delivering results through innovation and having a bias for action, and
**striving for excellence** with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa here. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
- Coupa’s Privacy Policy_

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