Desktop Support Specialist

hace 5 meses


Tocancipá Cundinamarca, Colombia The Workshop A tiempo completo

**Who we are**

The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move “Fearlessly Forward” together. Cooperative innovation is at the center of everything we do - from our games, new products and technologies, to how we collaborate and share inspiration with one another.

**Your mission**

To enhance the productivity of our users by empowering them through making Information Technology resources readily available and accessible. Also providing an informative and supportive first point of contact, and to assist all our customers in making the best use of technology in their different roles.

**What you´ll do**
- Provide computer systems troubleshooting and support to corporate user base of approx. 600 users across multiple offices: Windows, Mac and Linux.
- Provide timely and consistent support, acknowledging and recording all issues and requests.
- Handle network and desktop setup for New Employees/Visitors and office moves.
- Handle Telephony / video conferencing services (Desk, soft phones and mobile) issues for current and new users.
- Remote manage users equipment (laptops, mobiles, etc.) ensuring machines have the latest security patches and comply with company policies.
- Manage hardware inventory and purchasing requests.
- Manage printers queues systems.
- Create documentation for corporate policies and processes.
- Share knowledge of company corporate tools with the users to ease their day to day work.
- Support backup and restore policy of users equipment.
- Optimize and automate repetitive tasks.
- Work on project roll-outs and report their progress.
- Minimum experience with datacenter racking/patching.

**What you´ll bring**
- Minimum 2 - 3 years of experience in a Desktop support\Technical Support role.
- Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls.
- Exceptional troubleshooting skills on desktops, laptops, mobile devices, printers, scanners, copiers and audio/visual equipment (cisco/webex)
- Proven experience administering: Microsoft Windows 7/8/10/11, Microsoft Office 2007-2019, MacOS and Linux.
- Strong skills managing Active Directory (Users, contacts, permissions, groups...)
- Experience with management systems SCCM/MDT and MDM (XenMobile, Airwatch, MobileIron)
- Security Services - Trend Micro/EPO/WSUS/Secunia/VPN
- Experience with Dell/Lenovo/HP/Apple hardware
- Ability to work well under pressure.
- A strong sense of responsibility and initiative and an ability to complete tasks accurately.
- Ability to work in a team environment and independently.
- Expected to be familiar with all corporate processes and policies.
- Excellent verbal and written communication skills with high interpersonal skills and customer orientation.
- Work on a rota basis.
- Some physical lifting required.

**What's in it for you**
- A friendly, inclusive and multicultural environment. We are made up of over 35 nationalities and speak almost 30 languages.
- An attractive salary and personal growth opportunities.
- A sabbatical program, which offers the opportunity to take one period of six weeks (30 working days) paid leave every for 4 years of service at The Workshop.
- Private health insurance.
- Gym membership discount.
- Self-managed learning budget.
- Employee referral bonus programme.
- In-company English lessons at different levels with native teachers.
- The possibility of enjoying your holiday period before completing the first year with us.
- The opportunity to take up to three paid volunteering days each year.
- A range of events throughout the year, including Learning Labs, Hackathons and Designathons.



  • Bogotá, Cundinamarca, Colombia Diebold Nixdorf A tiempo completo

    Provides support to users of desktop computers, laptop computers, tablets, mobile communication devices, printers and office equipment. Support may be on location or remote. Activities include provisioning, installation / set up, troubleshooting, providing basic training, technical guidance and client support on usage of all equipment. Responds to calls...


  • Bogotá, Cundinamarca, Colombia ContactPoint 360 A tiempo completo

    **Why Join ContactPoint360?** At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our...


  • Bogotá, Cundinamarca, Colombia Philips A tiempo completo

    **Job Title**: Clinical Support Specialist Clinical Applications Specialist RIS/PACS Your Role - Implement and configure RIS/PACS solutions in hospitals, clinics, and other healthcare facilities. - Ensure that the solutions are properly integrated with other clinical systems, such as EMR/HIS, guaranteeing efficient workflow. - Customize configurations...


  • Bogotá, Cundinamarca, Colombia Glencore A tiempo completo

    **Job highlights** - Glencore Colombia SAS - Chapinero, Bogota, Colombia - Glencore Coupa Support Organization **Job ID** - Corp-2409**Closing date** - 16/10/2024**Last Updated** - 20/09/2024*** **Job Summary**: The Coupa Regional Support Specialist will be responsible for support and leadership around the use of Coupa within business processes. The...


  • Bogotá, Cundinamarca, Colombia Nuvei A tiempo completo

    **Merchant Support Specialist** The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI.** Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows...


  • Bogotá, Cundinamarca, Colombia Tekton Labs A tiempo completo

    **About the **Helpdesk Support Specialist** position**: We're seeking a seasoned **Helpdesk Support Specialist **who is excited to join our growing team! You understand that good Product Support isn't just apologizing to customers - it's getting to the root of the problem and determining the necessary steps to ensure it doesn't happen again. This role will...


  • Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    Join Our Team as a Technical Support Specialist! Are you ready to take your career to the next level? We are looking for passionate individuals to join our dynamic team in Bogotá! Qualifications: - Academic Level: Technical degree, technologist, or professional - Desired Experience: Previous work experience in a call center providing technical support -...

  • Desktop Support Analyst

    hace 1 semana


    Bogotá, Cundinamarca, Colombia Cognizant A tiempo completo

    **What you’ll do** **Key Responsibilities** Provide physical access to suppliers on demand to site/communication rooms - IDF/MDF/MMR and Data Center/server room. Advanced troubleshooting capabilities to identify the root cause of the incident reported by end users for IT devices and mobility support/management. - Installation and configuration of...

  • Onsite Support Analyst

    hace 4 meses


    Cota, Cundinamarca, Colombia SLB A tiempo completo

    Descripción de la oferta - The - **Onsite Support Analyst** is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and...


  • Bogotá, Cundinamarca, Colombia Acronis A tiempo completo

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future! As a Cloud Frontline...

  • IT Support Technician

    hace 3 semanas


    Bogotá, Cundinamarca, Colombia Gensler A tiempo completo

    Your Role IT Support Technician provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...

  • IT Support Specialist

    hace 2 semanas


    Bogotá, Cundinamarca, Colombia Skechers Colombia SAS A tiempo completo

    Para Skechers Perú buscamos IT Support Specialist (Técnico de Soporte Informático). Entre sus principales responsabilidades estarán: Brindar Soporte Técnico a diferentes necesidades como: Instalación de servidores y estaciones de trabajo, telefonía IP, redes de comunicaciones, visita fuera de oficina. - Soporte remoto y presencial al Centro de...


  • Bogotá, Cundinamarca, Colombia Nuvei A tiempo completo

    / Permanent Reports To: Supervisor, Contact Center Location: Bogota, Colombia The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow. WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s...


  • Bogotá, Cundinamarca, Colombia PrimeWorks A tiempo completo

    We only want the best and if you are looking to work with a fast growing and stable American company then this position is for you. **The Responsibilities** - Handle and resolve daily operational issues, addressing ad-hoc user or system requests to ensure consistent service availability - Diagnose and escalate incidents to appropriate teams (DevOps/L2) when...

  • Workplace Specialist

    hace 4 meses


    Tocancipá, Colombia The Workshop A tiempo completo

    Who we are The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move “Fearlessly Forward” together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another. Within The Workshop,...


  • Bogotá, Cundinamarca, Colombia Nuvei A tiempo completo

    / Permanent Reports To: Supervisor, Contact Center Location: Bogota, Colombia The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow. WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s...


  • Bogotá, Cundinamarca, Colombia Oyster A tiempo completo

    **✨ One platform, a whole world of opportunity**: Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care...


  • Tocancipá, Colombia The Workshop A tiempo completo

    About Us The Workshop is a leading technology firm focused on creating user-friendly software solutions for the online gaming sector. Our guiding principle is to advance "Fearlessly Forward" as a unified team. Collaborative innovation is integral to our operations, influencing everything from our gaming products to our internal teamwork and creative...

  • Procurement Specialist

    hace 5 meses


    Tocancipá, Cundinamarca, Colombia The Workshop A tiempo completo

    **Your mission** The Procurement team is responsible for the end-to-end purchasing lifecycle. The team supports the organization and its customers for its commercial and buying needs across a variety of different functions, departments and locations worldwide. This includes sourcing strategies, managing the procurement stages for goods and services,...


  • Bogotá, Cundinamarca, Colombia John Wood Group A tiempo completo

    This is an opportunity for you to join Wood at an exciting phase where we are looking to develop a new way of working with your ideas helping to shape the future of IT within Wood. Wood ins involved in a number of innovative projects and we focus highly on attracting, retaining and developing talenet within the IT team. You have the opportunity to be the...