Cloud Support Specialist
hace 4 meses
Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future
As a Cloud Frontline Support Specialist you will be responsible for supporting MSPs, partners and customers of Acronis, and resolving Acronis Cyber Platform technical incidents with the help of available resources (Knowledge base, public and internal documentation), your own expertise and cooperation with colleagues within Support organization. You will craft solutions and deliver initial product setup, perform initial issue troubleshooting, escalate issues to the next Support level, communicate with MSPs to their complete satisfaction.
**WHAT YOU'LL DO**
- Answer how-to questions and customer care requests related to Acronis Cyber Platform
- Work on resolving various technical incidents for the MSPs involving Acronis products.
- Perform technical analysis of a technical issue and define an action plan for fixing it.
- Be responsible for building and maintaining strong relationships with partners.
- Maintain deep knowledge of Company operations to support partners' requests effectively.
- Interact with various departments (Experts, Partner Success, Analysts) to analyze and resolve problems.
- Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others).
**WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)**
- 2 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business)
- Hands-on experience administering Windows Server (know how to gather and analyze various Windows logs and dumps)
- Knowledge of Linux/UNIX basics, CLI - as a strong plus
- Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters) - as a strong plus.
- Passion for troubleshooting, ability to come up with efficient solutions for complex cross-platform issues.
- Good communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues
- Fluent English (both verbal and written) required
- Fluent Spanish (verbal and written)
- _Please provide your resumes in English._
**WHO WE ARE**
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.
LI-MK
-
Cloud Specialist
hace 2 semanas
Bogotá, Colombia Kyndryl A tiempo completoAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role We are...
-
Cloud Infrastructure Support Specialist
hace 3 días
Bogotá, Bogotá D.E., Colombia Kyndryl A tiempo completoOverviewKyndryl is a leading technology company that designs, builds, manages, and modernizes mission-critical systems. Our team of experts works with Fortune 100 clients to deliver innovative solutions that drive business outcomes.Job DescriptionWe are seeking a skilled Cloud Infrastructure Support Specialist to join our team. As a key member of our...
-
IT Support Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Icesi A tiempo completoTalycap Global is a global company seeking a skilled IT professional for the role of L1 Support Specialist. This position requires expertise in Unix, SQL, and Azure systems.About Talycap GlobalTalycap Global is a global organization dedicated to providing top-notch services. We are looking for a highly motivated and experienced IT professional to join our...
-
Desktop Support Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completoAbout Sutherland GlobalSutherland Global is a leader in digital transformation, artificial intelligence, and cloud engineering. Our team of experts delivers cutting-edge solutions to businesses worldwide.Job OverviewWe are seeking an experienced Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for...
-
Enterprise Cloud Support Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Coupa A tiempo completoRole OverviewCoupa is a pioneering technology company that empowers businesses with greater efficiency and visibility in their spend. As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their...
-
Operations Support Specialist
hace 3 meses
Bogotá, Cundinamarca, Colombia PrimeWorks A tiempo completoWe only want the best and if you are looking to work with a fast growing and stable American company then this position is for you. **The Responsibilities** - Handle and resolve daily operational issues, addressing ad-hoc user or system requests to ensure consistent service availability - Diagnose and escalate incidents to appropriate teams (DevOps/L2) when...
-
Dedicated Desktop Support Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completoCompany Overview: Sutherland is a global leader in AI, automation, cloud engineering, and advanced analytics. We empower business leaders with market-leading technology and process excellence.Job Description: We're seeking a skilled desktop support specialist to join our team!Salary: $65,000 - $80,000 per annum, depending on location and experience.Job...
-
Clinical Support Specialist
hace 4 meses
Bogotá, Cundinamarca, Colombia Philips A tiempo completo**Job Title**: Clinical Support Specialist Clinical Applications Specialist RIS/PACS Your Role - Implement and configure RIS/PACS solutions in hospitals, clinics, and other healthcare facilities. - Ensure that the solutions are properly integrated with other clinical systems, such as EMR/HIS, guaranteeing efficient workflow. - Customize configurations...
-
Cloud Infrastructure Automation Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia ToolsGroup A tiempo completoAt ToolsGroup, we're revolutionizing the supply chain planning landscape. As a Cloud Infrastructure Automation Specialist, you'll be part of this exciting journey.About UsWe're a fast-growing company that values innovation and teamwork. Our mission is to empower businesses with cutting-edge technology, enabling them to stay ahead of the curve.Job...
-
Technical Operations Support Specialist
hace 2 semanas
Cundinamarca, Colombia Sagan A tiempo completo**Job Title:** Technical Operations Support Specialist**Location:** Remote (Central Standard Time zone)**Salary Range:** Up to 5,000 USD per year About Sagan:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based...
-
Administrative Support Specialist
hace 4 días
Bogotá, Bogotá D.E., Colombia Sagan A tiempo completoJob OverviewWe are seeking a highly organized and tech-savvy Administrative Support Specialist to join our team. The ideal candidate will provide exceptional support to a busy entrepreneur involved in e-commerce and real estate ventures.
-
Cloud Infrastructure Automation Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Toolsgroup A tiempo completoJob SummaryWe are seeking a skilled Cloud Infrastructure Automation Specialist to join our team at ToolsGroup. As a key member of our infrastructure team, you will be responsible for designing, developing, and implementing automation solutions for managing our cloud resources in Microsoft Azure.
-
Operational Support Specialist
hace 7 días
Bogotá, Bogotá D.E., Colombia Endava A tiempo completoJob OverviewWe are seeking an experienced Operational Support Specialist to join our team at Endava.
-
Technical Support Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completoJob OverviewSutherland is a leading global provider of business process and technology management services. As a Technical Support Specialist, you will be the technical contact for various large priority clients, providing expert support via phone, email, and web channels.
-
Support Engineer
hace 4 meses
Bogotá, Cundinamarca, Colombia Sutherland A tiempo completo**Company Description**: - We are _**_One Sutherland_**_ — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We...
-
Cloud Infrastructure Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia INGEPSY A tiempo completoAs a Cloud Infrastructure Specialist at AgileEngine, you will play a crucial role in designing and implementing cutting-edge cloud infrastructure solutions for our clients. This is an exciting opportunity to work with a talented team of engineers and architects who are passionate about delivering high-quality, scalable, and secure cloud-based solutions. At...
-
Coupa Regional Support Specialist
hace 4 meses
Bogotá, Cundinamarca, Colombia Glencore A tiempo completo**Job highlights** - Glencore Colombia SAS - Chapinero, Bogota, Colombia - Glencore Coupa Support Organization **Job ID** - Corp-2409**Closing date** - 16/10/2024**Last Updated** - 20/09/2024*** **Job Summary**: The Coupa Regional Support Specialist will be responsible for support and leadership around the use of Coupa within business processes. The...
-
Technical Support Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia SoftwareONE Deutschland GmbH A tiempo completoWhy SoftwareONE?At SoftwareONE, we are a leading global provider of end-to-end software and cloud technology solutions. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.The RoleWe are seeking an experienced Technical Support Specialist to join our team. As a key member of our technical support team, you will play...
-
IT Support Specialist
hace 4 días
Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completoJob Title: IT Support SpecialistWe are seeking a skilled IT Support Specialist to join our team at Anthology Inc. in Bogota, Colombia.About the JobThis is an exciting opportunity for a motivated individual to work as part of our IT Service Operations team. As a Senior IT Support Specialist, you will provide primary support for users in our offices and...
-
HR Support Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completoAre you passionate about delivering exceptional customer service and making a meaningful impact in an organization? We are seeking a highly skilled HR Support Specialist to join our team at Mastercard. In this role, you will be responsible for providing timely and effective support to employees across the globe, ensuring seamless day-to-day operations.We are...