Operations Support Specialist

hace 3 meses


Bogotá Cundinamarca, Colombia PrimeWorks A tiempo completo

We only want the best and if you are looking to work with a fast growing and stable American company then this position is for you.

**The Responsibilities**
- Handle and resolve daily operational issues, addressing ad-hoc user or system requests to ensure consistent service availability
- Diagnose and escalate incidents to appropriate teams (DevOps/L2) when necessary, ensuring timely issue resolution and mínimal downtime.
- Manage and troubleshoot data synchronization and loading processes, ensuring data integrity and availability
- Monitor and resolve issues related to scheduled tasks (cron jobs), ensuring that automated processes run smoothly and on time.
- Oversee site creation, updates, and release activities, coordinating with relevant teams to ensure successful deployment and functionality
- +1 Years of experience as Operations Support Specialist (or similar)
- Familiarity with Google Cloud Platform services for troubleshooting and resolving cloud-based issues
- Experience with Git for version control, including basic commands for collaboration, issue tracking, and resolving code conflicts
- Ability to quickly diagnose and resolve technical issues, minimizing impact on users and systems
- Experience with ticketing systems and escalation processes for managing incidents in a structured and efficient manner
- Strong English communication skills to effectively work with cross-functional teams, including DevOps and L2 support.

**PLEASE SUBMIT YOUR RESUMES IN ENGLISH



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