IT Help Desk Assistant

hace 6 meses

Bogota, Colombia Olly Olly A tiempo completo

**About Olly Olly**:
Hi, we're Olly Olly. We're a small-ish, but mighty team of digital marketing strategists, creative visionaries, graphic designers, developers, copywriters and account managers who solve problems — and we do it creatively. Our mission is to rid small businesses of sub-standard marketing help and provide "guaranteed happiness" to all our clients.

**We run from the run of the mill.** We run from lazy marketing. We run from safety. From easy. We run toward streamlined systems, proven results, and marketing that yields results.

**We're powered by curiosity.** We're curious about data, about facts, about the story behind the company, and about the people we're trying to reach.

**We play the long game.** Keeping our client's marketing needs our main priority is what makes us tick.

**At Olly Olly, we believe in three things**:

- Good People
- Hard Work
- Happy Clients

Founded in 2018, we knew we needed to do more. More for small businesses, and more for the changes that were happening all over the world. That's when Olly Olly was born. We get how easy it is to get trapped in the whack-a-mole game of digital marketing — constantly popping your head up and engaging in the online world only to have to retreat back to focusing that energy on other parts of running a business. It's time to come out from hiding and doing it all on your own.

**About The Team**:
As the People Operations team, our goal is to be your trusted advisors, your problem-solvers, people you can count on to provide guidance Our mission is to promote employee well-being and facilitate communication within Olly Olly.

**About The Role**:
**_Are you tech savvy and do you love to assist others? We're looking for a tech expert to _**_join our People Ops team_**

As part of the People Ops department, you will be part of the team that makes sure everything runs smoothly. This role will be responsible for onboarding & offboarding employee equipment as well as resolving IT helpdesk tickets and troubleshooting.

A successful IT Help Desk Assistant is adaptable, solution-oriented, critical thinker, communicative, and has excellent follow-through. The ability to interact with all levels in a prompt, flexible, proactive, resourceful and efficient manner is critical to this role.

**You're excited about this opportunity because you will**:
**Employee Onboarding & Offboarding**
- Assist in creating an exceptional onboarding experience for new hires by helping set up the necessary licenses, accounts, and training schedules.
- Partner with Hiring Managers and Workplace Experience Coordinators to ensure new hires have all necessary equipment.
- Provide a smooth off-boarding experience for all employees, including timely termination of licenses & accounts & ensuring company equipment is returned promptly and safely.

**IT Helpdesk**
- Assist employees with basic troubleshooting for routine IT issues (such as: password resets, computer resets & account transfers), and partnering with software vendors & outsourced IT support to escalate advanced IT issues.
- Monitor and respond to Help Desk tickets and calls in a timely manner. Audit tickets daily to ensure ticket completion and employee satisfaction.
- Own the inventory of all company assets, including computers, monitors, building access cards and more.
- Communicate with People Ops, leadership, and supervisors as needed for approvals or collaboration.

**Continuous Improvement**
- Partner with Operations on continuous improvement projects related to operational areas of opportunity, company software, and SOPs.
- Other duties as assigned.

**We're excited about you because you bring**:

- 2+ years of professional experience in an office support or service role
- Experience utilizing ticketing systems
- A Bachelor's degree or equivalent work experience (preferred)
- You have Native-level English (both spoken and written)
- Technical Proficiency in G-Suite & Excel (Adobe Creative Suite is a plus)
- Ability to communicate effectively (written & verbal) with all levels - senior management, employees, and vendors

**These competencies will make you fit right in...**:

- Excellent written & verbal communication
- Strong organizational skills with consistent follow-through
- Strong time management skills and ability to adapt to change in work environment
- Ability to focus on all areas of a project or task, no matter how small
- High degree of initiative; resourceful in hunting for information & solutions
- Flexibility & Adaptability
- Initiative & Solution Oriented

**What We Offer**:

- Salary: $800 USD/month
- Work From Home
- Schedule: Monday - Friday 8:00am - 5:00pm Central Standard Time (UTC-6) (Weekends off)
- 15 Days PTO + 10 Company Holidays
- An inclusive, tight-knit, exciting start-up culture offering accelerated career & personal growth

**Olly'all Are Welcome**:
At Olly Olly, we embrace and celebrate our differences. We believe that diverse backgrounds, cultures, abilities, expe

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