Sr. Help Desk Technician(Full-time)

hace 3 semanas

Bogota, Colombia Soaring Towers A tiempo completo

**Soaring Towers**

**Sr. Help Desk Technician**

(Full-time) $4,000/mo. US dollars

**Join Our Dynamic Team**

**Key Responsibilities**:

- Provide comprehensive IT support and solutions to our clients, ensuring their systems operate smoothly and efficiently.
- Administer and manage Windows 10/11 OS, including system updates, security, and performance optimizations.
- Expertly navigate and resolve issues related to Google Chrome and other Chromium-based web browsers, enhancing user experience and system security.
- Manage and troubleshoot OS networking issues, ensuring reliable and secure connections within and outside the organization.
- Administer and manage Microsoft Office desktop and web apps, ensuring seamless integration, updates, and user support.
- Collaborate with the IT team to develop and implement IT policies, procedures, and best practices.
- Perform regular system audits, recommend improvements, and assist in the execution of IT projects.

**Requirements**:

- A minimum of 2 years of IT experience, with a significant focus on managed IT services.
- Extensive knowledge and hands-on experience in administering Windows 10/11 OS.
- Expertise in managing Google Chrome and Chromium-based web browsers.
- Solid understanding of OS networking, configuration, troubleshooting, and security.
- Proficiency in administering and managing Microsoft Office desktop and web apps.
- Ability to identify and troubleshoot advanced technical issues.
- Excellent communication skills in English, both written and verbal.
- A customer-first attitude, with the patience and understanding needed to manage various customer interactions.
- Some experience with server OS environments.
- Some experience with Microsoft Intune for managing devices and apps.

**Education/Certificates**:

- BSc/BA in IT, Computer Science, or a related discipline is advantageous.
- IT certifications beneficial to have include:

- CompTIA Network+
- Microsoft 365 Certified: Endpoint Administrator Associate
- Microsoft 365 Certified: Administrator Expert
- Microsoft Azure Fundamentals
- ITIL Certification

**Work Hours & Benefits**:

- This is a full-time role, starting at approximately 40 hours per week.
- Must be available to work within Pacific Standard Time (PST) hours.
- Competitive salary $4000/month in US dollars
- Access to training and professional development resources.

**Why Join Soaring Towers?**

By joining Soaring Towers, you become part of a dynamic, innovative team that values collaboration, continuous learning, and excellence in service delivery. We offer competitive salaries, comprehensive benefits, and numerous opportunities for professional growth and career advancement.

Pay: From $15,600 per month

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