Director Acceptance Solutions Implementations

hace 6 meses

Bogota, Colombia Visa A tiempo completo

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Management and direction of Acceptance Solutions Implementations teams. This role involves managing individual contributors on these teams who are managing client projects and other strategic initiatives. This role is directly responsible for managing the day-to-day, forecasting and work assignment, and provides direction for team goals. This Director will be viewed as a Subject Matter Expert (SME) within CyberSource and will provide consultative support to, Account Management, Account Executive and Product teams. This person will be the primary internal and external escalation point for any issues that surface within the team. The individual is responsible for providing accurate and timely reporting to senior management monthly and will ensure future staffing projections are managed. As the manager of this team, this person is responsible for preparing and communicating annual performance reviews to direct reports.

**Responsibilities**
- Assess workflow and assigns CyberSource implementation project requests for new and existing clients.
- Sales support SME to lead client facing overview discussions on implementations, conversion methodology and ongoing CYBS support. Includes travel to client/prospect sites, client visits to Visa Offices, and via phone/WebEx presentations.
- Take a leadership role in Implementation Manager development and training. Serves as the CS lead representative in partnering with the Product Management team, and our I.T. Development teams to manage the product development pipeline.
- Provide direction to direct reports to create and develop internal tools/documentation to improve overall departmental efficiencies.
- Consult directly with customers to understand requirements and be able to offer industry best practice recommendations.
- Able to meet specified job responsibilities with mínimal guidance, direction and/or involvement from senior management.
- Creates department monthly/ad hoc statistics for distribution to management and partner departments.
- Proactively build relationships with internal and external stakeholders that would be beyond 'business as usual'.
- Will act as primary liaison between Visa support staff and customers and will represent customer system/operational requirements to internal organizations.
- Assess operational opportunities to increase service quality or efficiency.
- Coordinate internal Visa resources to ensure delivery on commitments.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
**Qualifications**
- 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
- Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
- 2 to 4 years direct experience in project management is preferred.
- 2 to 4 years’ experience in electronic funds transfer as it pertains to merchants, and partners is
- preferred.
- Strong knowledge of payment and/or risk management systems and strong knowledge of the payment industry in Latin America
- Strong engineering or architecture background focused on Web technologies, APIs, and machine-to-machine communication over the Internet
- Experience in a technology-based industry is preferred.
- Ability to comprehend and translate technical issues.
- Must be able to handle multiple priorities at once and re-prioritize tasks with mínimal involvement from senior management.
- Demonstrated success in customer relationship management.
- Strong verbal, written, presentation and interpersonal skills are required.

**Additional Information**
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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