Sr. Manager, Technical Solutions

hace 5 meses


Bogota, Colombia Visa A tiempo completo

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
Senior Manager, CyberSource Technical Solutions, is a client facing, seasoned professional, who is responsible for managing a team of individuals, acting as the main technical liaison for CyberSource’s clients, whether merchants, acquirers, or payment facilitators. CyberSource is part of Visa Acceptance Solutions, and your team is responsible for owning the technical aspects of the service implementation and on the assistance to clients in production, ensuring optimal functioning. The team is also responsible for fostering the client relationship working alongside the designated Products and Sales reps to continuously develop and strengthen the relationship with their designated accounts, and you will manage the governance of the client portfolio with the same stakeholders, identifying and resolving issues of high complexity in the Andean market.

**Responsibilities**
- Partner with Sales to build relationships with technical and business contacts across the account portfolio and serve as primary escalation point in the Andean market.
- Manage escalation of technical problems, interfacing with Product Development, Product Management and Operations teams as market lead.
- Provide technical training and support to clients, helping them maximize the value of the company's payment solutions.
- Educate clients on product features, functionalities, and potential integration opportunities.
- Present opportunities to management with the objective of increasing performance and further educating clients on Visa’s programs, products, and services.
- Stay up to date with industry trends and emerging technologies relevant to digital payments and commerce.
- Contribute to the development and improvement of technical documentation, knowledge base, and support resources.
- Manage portfolio of technical projects and initiatives for clients, ensuring successful implementation and integration of the company's payment solutions within pre-established KPIs.
- Experience with industry standards and regulations pertaining to digital payments and commerce, ensuring compliance and security for clients.
- Supervise training and mentoring members of Technical Solutions team, review and develop best practices and providing technical guidance.
- Serve as the senior escalation point for complex technical issues, working closely with internal teams to ensure timely resolution and client satisfaction.
- Drive the development and implementation of new initiatives and processes to enhance the overall Technical Solutions function.
- Lead the Technical Solutions function, overseeing a team of Analysts and Consultants and ensuring the delivery of exceptional client service.
- Responsible for the execution and monitoring of Client Services’ KPIs with peers, ensuring regional alignment and key stakeholder adherence.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

**Qualifications**:

- Bachelor's degree in relevant field or related technical experience.
- 4 years of work experience with a bachelor’s degree or at least 2 years of work experience with an Advanced degree (e.g., Masters, MBA, JD, MD)
- Excellent communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders.
- Excellent leadership and teamwork skills, with the ability to collaborate effectively across departments and influence stakeholders.
- Prior experience in a client-facing technical support role is preferred.
- Ability to work independently and manage multiple clients simultaneously, able to prioritize workload within team.
- Proficiency in determine root cause of technical issues with problem-solving abilities and providing effective solutions.
- Acquainted with web-based (PHP, Python,.NET, JavaScript, etc.), mobile (iOS, Android) programming languages and APIs in genera



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