Sr. Manager, Technical Solutions
hace 5 meses
Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
**Join Visa: A Network Working for Everyone.**
**Job Description**:
Senior Manager, CyberSource Technical Solutions, is a client facing, seasoned professional, who is responsible for managing a team of individuals, acting as the main technical liaison for CyberSource’s clients, whether merchants, acquirers, or payment facilitators. CyberSource is part of Visa Acceptance Solutions, and your team is responsible for owning the technical aspects of the service implementation and on the assistance to clients in production, ensuring optimal functioning. The team is also responsible for fostering the client relationship working alongside the designated Products and Sales reps to continuously develop and strengthen the relationship with their designated accounts, and you will manage the governance of the client portfolio with the same stakeholders, identifying and resolving issues of high complexity in the Andean market.
**Responsibilities**
- Partner with Sales to build relationships with technical and business contacts across the account portfolio and serve as primary escalation point in the Andean market.
- Manage escalation of technical problems, interfacing with Product Development, Product Management and Operations teams as market lead.
- Provide technical training and support to clients, helping them maximize the value of the company's payment solutions.
- Educate clients on product features, functionalities, and potential integration opportunities.
- Present opportunities to management with the objective of increasing performance and further educating clients on Visa’s programs, products, and services.
- Stay up to date with industry trends and emerging technologies relevant to digital payments and commerce.
- Contribute to the development and improvement of technical documentation, knowledge base, and support resources.
- Manage portfolio of technical projects and initiatives for clients, ensuring successful implementation and integration of the company's payment solutions within pre-established KPIs.
- Experience with industry standards and regulations pertaining to digital payments and commerce, ensuring compliance and security for clients.
- Supervise training and mentoring members of Technical Solutions team, review and develop best practices and providing technical guidance.
- Serve as the senior escalation point for complex technical issues, working closely with internal teams to ensure timely resolution and client satisfaction.
- Drive the development and implementation of new initiatives and processes to enhance the overall Technical Solutions function.
- Lead the Technical Solutions function, overseeing a team of Analysts and Consultants and ensuring the delivery of exceptional client service.
- Responsible for the execution and monitoring of Client Services’ KPIs with peers, ensuring regional alignment and key stakeholder adherence.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
**Qualifications**:
- Bachelor's degree in relevant field or related technical experience.
- 4 years of work experience with a bachelor’s degree or at least 2 years of work experience with an Advanced degree (e.g., Masters, MBA, JD, MD)
- Excellent communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders.
- Excellent leadership and teamwork skills, with the ability to collaborate effectively across departments and influence stakeholders.
- Prior experience in a client-facing technical support role is preferred.
- Ability to work independently and manage multiple clients simultaneously, able to prioritize workload within team.
- Proficiency in determine root cause of technical issues with problem-solving abilities and providing effective solutions.
- Acquainted with web-based (PHP, Python,.NET, JavaScript, etc.), mobile (iOS, Android) programming languages and APIs in genera
-
Technical Account Manager
hace 5 meses
Bogota, Colombia Radware Bot Manager A tiempo completoTechnical Account Manager - (2400001S) The Technical Account Manager will be responsible for the customers in North America and their activities related to the managed services. The technical account manager will represent the customer inside Radware and will act as the focal point and escalation manager. This position will work in front of customers to...
-
Sr. Manager, Solution Architecture, Wwps Solutions
hace 5 meses
Bogota, Colombia Amazon Web Services Colombia S.A.S. A tiempo completo10+ years of progressive technical experience as a Solutions Architect, Software or System Engineer, or Technical consultant - 3+ years managing a technical team of Solution Architects, Sales Engineers or similar technical roles - Relevant experience working with large enterprise accounts - Proficient in English and Spanish (reading, writing and...
-
Sr Manager, Solutions Architect
hace 5 meses
Bogota, Colombia TransUnion A tiempo completoTransUnion's Job Applicant Privacy Notice **What We'll Bring**: Job Description Summary - A work environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile. - Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition...
-
Team Manager Technical Support
hace 5 meses
Bogota, Colombia Full Potential Solutions A tiempo completoOverview: **Full Potential Solutions (FPS) **is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology...
-
Technical Account Manager
hace 5 meses
Bogota, Colombia Visa A tiempo completo**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...
-
Technical Project Manager
hace 5 meses
Bogota, Colombia Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
-
Technical Manager
hace 5 meses
Bogota, Colombia World Business Lenders, LLC A tiempo completo**Key Responsibilities**: - Continuously innovating the Thunderbird platform/service - Lead a team of developers in the design, development, and maintenance of the Thunderbird platform, ensuring the delivery of high-quality, scalable, and performant solutions. - Oversee the website's backend development, focusing on PHP, and manage HubSpot connectivity on...
-
Access Management/seguridad Informatica/ Sr
hace 5 meses
Bogota, Colombia Yel Solutions A tiempo completoEn Yel Solutions nos encontramos en la búsqueda de un perfil de Access Management/seguridad informática/ Sr para sumarse a nuestro equipo de colaboradores. URGENTE CONOCIMIENTOS TECNICOS Y FUNCIONES DEL PUESTO Experiência en gestión de accesos de aplicaciones corporativasy accesos, permisos. Alta, modificación de usuarios de red y correo...
-
Technical Project Manager
hace 5 meses
Bogota, Colombia Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
-
Finance Sr. Manager
hace 5 meses
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for...
-
Consultant, Technical Solutions
hace 5 meses
Bogota, Colombia Visa A tiempo completoCompany Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...
-
Technical Solutions Specialist
hace 5 meses
Bogota, Colombia Cisco Systems A tiempo completoCisco Systems is a global leader in technology and networking solutions. Our mission is to power an inclusive future for all by connecting people, processes, data, and things. We constantly strive to transform how people connect, communicate, and collaborate. Join us in our endeavor to craft the future of the digital world. Position Overview: As a Technical...
-
Country Solutions Manager
hace 5 meses
Bogota, Colombia ADP A tiempo completo**SUMMARY** The GlobalView Country Solution Manager for Costa Rica is responsible for overall product delivery. Responsibility is focused on building and maintaining the Costa Rica country template and activities related to defining and managing roadmap priorities through collaboration with internal (and sometimes external) business partners; functional...
-
Technical Solutions Architect
hace 5 meses
Bogota, Colombia UBIQUITY A tiempo completoLet's tomorrow, together. At Ubiquity, we live by the mantra head, heart, and hustle. _Head_ because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. _Heart_ because we are always gracious with our time, our collaboration, and with one another. And _Hustle_ because we have grit,...
-
Solutions Manager
hace 5 meses
Bogota, Colombia Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
-
Technical Account Manager, Colombia
hace 5 meses
Bogota, Colombia Radware A tiempo completoTechnical Account Manager, Colombia - (2400001I) **Technical Account Manager - Cloud Services, Colombia** **_ Position overview:_** **_ Responsibilities:_** - Build strong and positive relationships with customers in CALA - Manage the customer from onboarding, through the life cycle and ongoing Activities - Perform and provide detailed reviews of service...
-
Client Solutions Manager
hace 5 meses
Bogota, Colombia Meta A tiempo completoThe Client Solutions Manager is a strategic solution-driver with a focus on driving revenue, advertiser education & advertiser satisfaction. This role is responsible for optimizing complex opportunities and using data and analytics to build consultative and technical solutions for our customers, providing business insights, driving revenue, advertiser...
-
Senior Recruiter
hace 5 meses
Bogota, Colombia Quorum Business Solutions A tiempo completo**Sr. Recruiter - Corporate Technical** **Location: Bogota, Colombia** **Work Mode: Hybrid** Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation. Quorum Software is the world's...
-
Key Account Sr Manager
hace 6 meses
Bogota, Colombia DiDi Global A tiempo completoCompany Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
Latam Technical Manager
hace 5 meses
Bogota, Colombia Vantage Specialty Chemicals A tiempo completoVantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. As a company on the move, you’ll be working as part of a collaborative team and...