IT Service Desk Technician

hace 3 días


Bogotá Cundinamarca, Colombia Kaplan A tiempo completo

Job Description
- The KI CO Service Desk Technician will provide technical support to management and faculty/staff. He/she will support the IT Department with receiving, prioritizing, documenting and actively resolving IT support tickets. Incident resolution may involve the use of remote management tools or in-person on-site visits. In addition, the Service Desk Technician will assist with company-wide technology deployments and work on special projects as assigned.
- Key job responsibilities include, but not limited to:
- Fielding Service Desk calls and coordinating incident resolution-
- Provisioning of user accounts-
- Learning and becoming proficient with core technologies-
- Troubleshooting general hardware and software issues-
- Maintain detailed documentation of all actions and caller correspondence within support tickets-
- Effectively prioritize and manage support tickets to ensure timely and accurate resolution-
- Assisting with company-wide technology deployments-
- Fulfilling Service Desk roles as instructed by Service Desk Manager-
- Alerting Service Desk Manager to emerging trends in incidents-
- Evaluating documented resolutions and contributing to the resolutions library-
- Performing preventative maintenance when required-
- Maintain communication with all levels of management, faculty and staff in a professional and courteous manner-
- Completing other job duties as assigned- Minimum Qualifications- Excellent verbal and written communication skills-
- Must be a quick learner-
- Proficient in Microsoft-based environment-
- Ability to communicate technical information in a user-friendly manner-
- Excel at multi-tasking-
- Knowledge of network technologies-
- Ability to prioritize and complete assignments with a proper balance between quality and a commitment to deadlines-
- Strong attention to detail and organizational skills-
- Ability to maintain confidential information-
- Ability to travel if needed-
- Ability to work independently and support other team members-
- Must be authorized to work in Colombia- Preferred Qualifications- Degree in Information Technology or a related area or acceptable experience in lieu of education: two years of experience for every year of formal education required-
- 1 to 3+ years working experience in a Microsoft-based environment-
- Experience with ServiceNow-
- Understanding of ITIL processes-
- Vendor certificates- Physical Requirements- Sitting-
- Standing-
- Walking-
- Climbing-
- Lifting up to 50+ pounds-
- Pulling-
- Pushing-
- Carrying-
- Grasping-
- Reaching-
- Bending-
- Crawling-
- Visual Acuity-
- Color Determination-
- Speaking-
- Listening On Site - Bogotá D.C.

From 8:30 am - 6 pm

Location

Bogotá, COL

Employee Type

Employee

Job Functional Area

Business Systems Operations & Support


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