IT Help Desk Technician

hace 3 meses


Bogotá Cundinamarca, Colombia Otte Polo Group A tiempo completo

The **Otte Polo Group** is a business group in the tech support, call center, and fulfillment

industries. We operate in the U.S., Ukraine, Nicaragua, and Peru.

Our brands include: Geeks on Site, Responsive Answering Service, and Phase V Fulfillment.

Are you looking to grow professionally? Are you passionate about innovative business models and quality standards? Join our team We offer unlimited professional opportunities.

We are hiring an **IT Professional Tech** with help desk experience.

This is a **remote work**.

**Qualifications**:

- Experience working system information tools like CRMs and help desk
- Voice over IP knowledge e.g. Asterisk, Ringcentral, Five9, etc
- Knowledge of cloud service management tools like AWS, Azure or similar
- Native - Bilingual level of English
- writing, reading, and speaking
- Degree or certification in IT, Computer Engineering, web development or related job experience

**Duties**:

- Managing and troubleshooting computer systems on Windows platforms
- Help Desk and Network Administration support for multiple office users and work from home users
- Support of our logistic systems and e-commerce API integrations like Shopify, WooCommerce, Amazon, etc.
- Maintain and update documentation such as IT inventories
- Support various IT 3rd party systems and software
- Communicate and work well within a team environment
- Report of daily and monthly tasks to IT Manager and Supervisor

**Pay rate: USD **$800 - $1000

Application Question(s):

- How many years of experience do you have in the technical support field?
- Which ticketing systems are you familiar with?
- What CRM tools have you worked with?
- What cloud service management tools have you worked with?
- What is your level of English proficiency?



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