Help Desk Technician

hace 2 semanas

Bogotá Cundinamarca, Colombia Telesign A tiempo completo

**Location: Bogotá, Colombia (Hybrid)**

Telesign connects, protects and proactively defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust. Empowering companies to transact, communicate and engage with their customers free of fear, Continuous Trust makes the promise of the digital economy possible.

**Key Responsibilities**:

- Support all employee on-boarding activities including account creation, assignment of access rights, laptop configuration and software installation.
- Provide deskside and remote support and troubleshooting to Telesign employees; diagnose and resolve end-user network or local printer problems, software and hardware issues.
- Collaborate with other operations staff (systems administrators, network engineers, DBAs) when necessary to ensure TeleSign staff have the services needed to perform their jobs.
- Regular reporting on local activities and plans.
- Hands/Feet support of local file servers, server room, office networks, wireless access points, office security system, etc.

**Essential Requirements**:

- Advanced english proficiency.
- 3+ years supporting users, both deskside and remote.
- 3+ years supporting Windows and Mac operating systems.
- Active Directory - assigning membership, user and computer account management, and basic understanding of basic scripts.
- Office 365.
- Global Protect client or similar.
- OKTA or similar SSO/SAML platform.
- JAMF and Intune or similar endpoint management platform.
- Experience supporting Teams and Zoom or similar UCaaS platforms.
- Experienced working with the JIRA or similar ticketing system.
- Ability to perform general maintenance duties including but not limited to, basic hardware repair, workstation setup, etc.

**Preferred Qualifications**:

- Powershell scripting or any programming experience.
- Automation experience.
- Administration of any toolsets like JIRA, O365, Zoom, SharePoint.
- Any certifications in the tools listed above.

**About Telesign**:
Telesign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today's unique customer challenges by bridging businesses to the complex world of global telecommunications.

Telesign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.

Telesign also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Telesign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics.

**NOTICE TO ALL POTENTIAL JOB CANDIDATES**

If you have received one these offers or believe you have been the victim of fraudulent activity via the internet, we would appreciate you filing a complaint with the Internet Crime Complaint Center at the link below:

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