Customer/product Support Assoc Ii
hace 6 meses
**About Avaya**:
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.
Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.
**Job Information**:
Job Code: 00088142
Job Family: Manufacturing
Job Function: Logistics
**Short Description**:
Responsible for regularly interfacing with internal customers after a sale and may interact with end customers and/or outside suppliers/vendors. Develops and maintains positive customer relations and coordinates with other functions within the company to ensure customer requests are handled appropriately and in a timely manner. Resolves production scheduling and shipping problems; determines validity of warranty/DOA claims; changes production and shipping schedules. Defines logistics requirements, dependencies, deliverables, and timelines for the project plan. Provides business case assumptions (resource, capital and inventory/fixed assets). Develops repair support plans. Reviews logistics strategies for consistency with product/offer requirements. Determines initial inventory levels to support demand for new and refurbished stock for installation and maintenance. Ensures offer/platform team target dates are met by coordinating completion of logistics field operations, manufacturing, sourcing, material planning, logistics, repair management and forecasting. Ensures product support approval given for PEC status changes only when logistics imperatives are met. Works with limited guidance on projects within defined criteria. Extensive knowledge of company products, functions, and procedures is preferred. Provides solutions to a diverse range of moderately complex problems. Possesses the ability to make decisions in an unstructured environment.
**Experience**:
- 3 - 6 Years of Experience**Education**:
- Bachelor degree or equivalent experience**Preferred Certifications**:
**Footer**:
-
Technical Support Ii
hace 8 meses
Bogota, Colombia Smart Option Search A tiempo completo**About the job Technical Support II**: **Responsibilities**: - Diagnose and troubleshoot software and hardware issues for a wide range of products and services. - Guide customers through step-by-step solutions to resolve technical problems. - Escalate complex issues to senior technicians or relevant teams when necessary. - Collaborate with cross-functional...
-
Customer Support Service
hace 6 meses
Bogota, Colombia The Support Heroes A tiempo completoThe Support Heroes: We offer outsourcing customer support services for Shopify Apps developers, and we are currently looking for Support Heroes to join our team. We are offering a week schedule when you work for 4 days of the week and rest the remaining 3 days. Location: Working from home. - Major Responsibilities: - Create Articles or documentation for...
-
Customer Support Specialist
hace 6 meses
Bogota, Colombia Sur A tiempo completoWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
Multilingual Customer Service Representative Ii
hace 6 meses
Bogota, Colombia SupportNinja A tiempo completoThe Customer Service Representative II is responsible for handling complex customer inquiries and resolving customer issues in a timely and professional manner. **What does a day in the life as a Customer Service Representative look like?**: - Provides in-depth information about products and services to customers - Resolves complex customer issues in a...
-
Customer Support Supervisor
hace 6 meses
Bogota, Colombia Finyard A tiempo completoAt Finyard, we're a global team of engineers, data scientists, marketeers, and financial experts, passionate about technology and innovation. We're all about bringing revolutionary software services to people all around the world, and have been since 2018. Our mission is to innovate by launching modern software solutions in the FinTech space, giving users...
-
Customer Support Executive
hace 6 meses
Bogota, Colombia REsimpli A tiempo completoWe are a pioneering SaaS company transforming the real estate industry with our innovative technology solutions. We’re seeking a dynamic Customer Support Executive to bolster our growing team and deliver superior service to our valued clients. **Responsibilities**: 2. Run interactive software demos, showcasing our product’s unique benefits. 3. Log,...
-
Support Analyst, Level Ii
hace 6 meses
Bogota, Colombia Nuvei A tiempo completo**Support analyst, Level II** - Bogota, Colombia_ - Hybrid_ The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI. **Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible...
-
Product Support Engineer
hace 6 meses
Bogota, Colombia Singular A tiempo completoWe're looking for an experienced Product Support Engineers for our LATAM team with technical, organizational and communication skills to join our growing team. In this customer-focused role, you'll handle various B2B customer/partner communication as well as deep dive into the issues that they raise including full-on research, debugging and delivery. If you...
-
Product Support Supervisor
hace 6 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives **A Day in the Life Responsibilities may include the following and other duties may be assigned. - Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions. - Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries. - Documents customer...
-
Rep Ii
hace 6 meses
Bogota, Colombia Cencora A tiempo completo- What you will be doing - (_RESUMEN DE LA POSICIÓN_): Prepares, and manages clients’ shipping orders domestically and internationally. Main duties include reviewing shipment requirements to ensure shipments are promptly processed and proactively communicating updates. - (Prepara y gestiona los pedidos de envío de los clientes a nível nacional e...
-
Product Support Representative
hace 6 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable...
-
Product Support Representative
hace 6 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable...
-
Product Support Representative
hace 6 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable...
-
Customer Support Specialist
hace 6 meses
Bogota, Colombia Zimmer Biomet A tiempo completo**Requisition Number**: AMER28473 **Employment Type**: Full-time **Location**: Bogota **Job Summary**: The Customer Support Specialist provides customer service support to US customers as well as the Americas Commercial Operations organization. Ensure that all proper service is provided to Zimmer Biomet internal teams, customers (such as hospitals,...
-
Customer Support Specialist
hace 6 meses
Bogota, Colombia Zimmer Biomet A tiempo completo-Requisition Number AMER28473 Employment Type Full-time Location Bogota **Job Summary**: - The Customer Support Specialist provides customer service support to US customers as well as the Americas Commercial Operations organization. Ensure that all proper service is provided to Zimmer Biomet internal teams, customers (such as hospitals, surgery centers,...
-
Product Support Rep Iii
hace 6 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions. - Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries. - Documents...
-
Product Support Rep Iii
hace 6 meses
Bogota, Colombia Medtronic A tiempo completo**Descripción - Externa** **Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions. - Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer...
-
Assoc Customer Spec
hace 6 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives **We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable...
-
Product Support Representative
hace 6 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare...
-
Product Support Rep Iii
hace 6 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions. - Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries. - Documents...