Support Analyst, Level Ii

hace 3 semanas


Bogota, Colombia Nuvei A tiempo completo

**Support analyst, Level II**
- Bogota, Colombia_
- Hybrid_

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

**WE ARE NUVEI. **Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey

**Your Mission**

We are looking for a support analyst, level 1, to join our fast-growing **customer experience** team, the Support Analyst will be supporting the team in carrying out level 2 support for the payment platform and the white labels, diagnosis, and solution of tickets based on the technical/functional knowledge of the platform and understanding of the payment ecosystem (business), evaluation of logs, evaluation, and interpretation of transactional data, approach to solutions or get evidence to carry out a level 3 escalation and the others teams, availability to carry out meetings of understanding and explanation to the merchant, evaluation of approval rates transactions, communication with third parties and internal areas for the management of solution of incidents that affect the functioning of the platform.

**Key Responsibilities**
- Perform level 2 support of the payment platform and white labels.
- Diagnosis and solution of tickets based on technical/functional knowledge of the platform and understanding of the payment ecosystem (business).
- Log evaluation, Analysis, and interpretation of transactional data.
- Availability to carry out meetings of understanding and explanation to the merchant.
- Constant monitoring of the different technical components of the platform.
- Evaluation of approval rates transactions.
- Organize methodically the tasks assigned by the Leader/manager or those required in the position.
- Prepare, process, and respond to the requests of the Leader/manager.
- Participate in the execution of the tasks assigned to the area.
- Prepare documents required by the Leader/manager.
- Respond to the requirements and requests of other areas or dependencies.
- Keep in order the records of the area or the processes designated to it.
- Assist the immediate supervisor in the execution of all the tasks that are required.
- Follow up on assigned tasks or scheduled issues in the area.
- Manage internal or external complaints and claims about the designated processes.
- Receive external or internal calls and attend to them appropriately.
- Manage activities, making assertive communication with the corresponding stakeholders.
- Create technical and operational manuals required to generate synergy and optimization.
- Have assertive communication with the different stakeholders to achieve progress in the activities.
- Present internal/external client follow-ups from the scope of the role in which the activity is participated (Customer Support).
- Ability to define sustainable guidelines for Customer Support activities within the team.
- Ability to generate management reports on production, quality or situations required by the immediate supervisor.

**Requirements**:

- Technologist or student of Systems Engineering, Software, Telecommunications, Industrial, Business Administration or related careers
- Knowledge of transact - SQL.
- Know-how of the operation of the e-commerce payment ecosystem.
- intermediate management of Excel.
- Knowledge of Cloud infrastructure - AWS.
- Customer service skills: good spelling-writing, assertive communication, teamwork, proactive, quick learner, problem-solving ability.

**Benefits**
- **Long Term Incentive Plan** that creates an opportunity for all employees to financially benefit from Nuvei’s growth
- **Additional days off** each quarter, should the company achieve its quarterly targets
- **Health insurance**

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.



  • Bogota, Colombia Nuvei A tiempo completo

    **Support analyst, Level I** - Bogota, Colombia_ - Hybrid_ The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI. **Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and...

  • Support Analyst, Level 1

    hace 4 semanas


    Bogota, Colombia Nuvei A tiempo completo

    The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen...

  • Technical Support Ii

    hace 2 meses


    Bogota, Colombia Smart Option Search A tiempo completo

    **About the job Technical Support II**: **Responsibilities**: - Diagnose and troubleshoot software and hardware issues for a wide range of products and services. - Guide customers through step-by-step solutions to resolve technical problems. - Escalate complex issues to senior technicians or relevant teams when necessary. - Collaborate with cross-functional...

  • Security Analyst

    hace 2 meses


    Bogota, Colombia Auxis A tiempo completo

    **Job Summary**: Role for ITS - ITZecure client. Security Analyst **Responsibilities**: Support all Security, Administrative duties for Auxis' client, ITZecure Could involve documention of security processes Leverage knowledge of cybersecurity to support projects as needed. Report into Company President and assist with duties as assigned. **Skills and...

  • Network Support Analyst

    hace 2 semanas


    Bogota, Colombia Edgeuno A tiempo completo

    As a **Network Support Analyst** at EdgeUno, you will play a crucial role with the network team monitoring our telecommunication networks and computer systems and servers, supporting customers and addressing their needs. The NOC Support Analyst is responsible for maintaining uninterrupted network availability and thus the organization's operational and...

  • Support & QA Analyst

    hace 2 semanas


    Bogota, Colombia Greentech A tiempo completo

    Descripción de la oferta - Support & QA Analyst- En Greentech estamos buscando nuestro próximo Support & QA Analyst, donde tendrás el reto de Gestionar de forma oportuna las solicitudes y requerimientos generados por el cliente interno y externo, a fin de cumplir con los acuerdos de níveles de servicio establecidos así como ejecutar las pruebas a los...

  • Support Analyst 1

    hace 4 semanas


    Bogota, Colombia Nuvei A tiempo completo

    **Support Analyst 1** Bogotá The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI. **Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows...

  • Payer Support Analyst

    hace 2 meses


    Bogota, Colombia Pay Retailers A tiempo completo

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....

  • Business Analyst Ii

    hace 4 días


    Bogota, Colombia Mastercard A tiempo completo

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • HRis Support Analyst

    hace 3 semanas


    Bogota, Colombia Solvo Global A tiempo completo

    **Position**:HRIS Support Analyst **City**:Bogotá (On site) **Schedule**:Monday to friday from 10am to 7pm **Remuneration**: $4'000.000 - 4'500.000 **Job description**: **Responsabilities**: - Coordinate and perform activities and support data transmissions related to integration of data and systems such as direct 180 and 360 feeds between iSolved API...

  • Support Analyst

    hace 2 semanas


    Bogota, Colombia Ci&T A tiempo completo

    We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 28-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,500+ professionals in strategy, research, data science, design and engineering, we unlock...


  • Bogota, Colombia Launch Mobility A tiempo completo

    **(In Colombia) **Do you want to be part of a Mobility Innovation team and make a meaningful impact on the way we move? Launch Mobility is driving a transformation in the automotive transport industry. We are powering a shared, connected, sustainable, and equitable future by offering the industry’s most comprehensive suite of services for mobility....

  • Tech Support Analyst

    hace 4 semanas


    Bogota, Colombia Pay Retailers A tiempo completo

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....


  • Bogota, Colombia Launch Mobility A tiempo completo

    **(In Colombia, Remote) **Do you want to be part of a Mobility Innovation team and make a meaningful impact on the way we move? **Launch Mobility **is driving a transformation in the automotive transport industry. We are powering a shared, connected, sustainable, and equitable future by offering the industry’s most comprehensive suite of services for...


  • Bogota, Colombia CSG A tiempo completo

    Hi, I'm Luisa Hincapie , your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the...

  • Entry-level Data Analyst

    hace 3 semanas


    Bogota, Colombia Prometeo Talent A tiempo completo

    **About Us**: **_ NinjaOne_** **is committed to building high-performance, scalable, secure, and easy-to-use **_IT management products_** that monitor, remediate, and enable MSPs and IT professionals to **_deliver business continuity and drive profitability_**. Our user experience was designed from the ground up to lower the costs of onboarding new users and...


  • Bogota, Colombia PayJoy A tiempo completo

    **About PayJoy** PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy’s “secret sauce” technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit...


  • Bogota, Colombia NielsenIQ A tiempo completo

    **Company Description** REF34067E** At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for a highly motivated and talented Application Support Analyst to add to our Brandbank team! The NIQ Brandbank team is one of the world's most trusted providers of digital product...

  • Support Team Manager

    hace 4 semanas


    Bogota, Colombia REPS & Co. A tiempo completo

    Founded in 2017, REPS & Co. is a leader in the entertainment industry specializing in ticketing for live events. We provide tickets to many events and shows across the world including music, sports and theatrical performances. We pride ourselves in finding effective solutions in an ever changing landscape to support the interests of our internal and external...

  • Analyst Apar

    hace 3 semanas


    Bogota, Colombia Johnson & Johnson A tiempo completo

    We are searching for the best talent for Analyst APAR to be in Bogotá. **Purpose**:The Analyst APAR is responsible from an end-to-end perspective of the customer credit analysis, blocked order release process and customer daily credit data management with regional and multi-sector scope to support internal customers for strategic decisions, financial and...