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Technical Support Ii
hace 2 meses
**About the job Technical Support II**:
**Responsibilities**:
- Diagnose and troubleshoot software and hardware issues for a wide range of products and services.
- Guide customers through step-by-step solutions to resolve technical problems.
- Escalate complex issues to senior technicians or relevant teams when necessary.
- Collaborate with cross-functional teams to identify and address technical challenges.
- Document and track customer interactions and technical solutions in our support system.
- Stay up-to-date with product updates and technological advancements to provide accurate and timely assistance.
- Contribute to the creation and maintenance of technical support documentation and knowledge base articles.
- Assist in testing new products and features, providing valuable feedback to improve user experience.
- Provide exceptional customer service while maintaining a high level of professionalism.
**Requirements**:
- High school diploma or equivalent; bachelor's degree in a relevant field preferred.
- Proven experience in a technical support role or similar customer-facing position.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Basic understanding of networking concepts and protocols.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Patience and empathy when dealing with customers who may have limited technical knowledge.
- Relevant technical certifications (CompTIA A+, Microsoft Certified, etc.) a plus.
**We Offer**:
- Opportunity to work in a dynamic and collaborative team environment.
- Professional development and opportunities for advancement.
- Competitive compensation and benefits package.
- Positive and inclusive workplace culture.
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