Product Support Rep Iii
hace 5 meses
**Descripción - Externa**
**Careers that Change Lives**
**A Day in the Life**
Responsibilities may include the following and other duties may be assigned.
- Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions.
- Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries.
- Documents customer information, troubleshooting, and/or recurring product issues to support product quality programs and product development.
**Must Have: Minimum Requirements**
- Advance English level.
- Highschool degree.
- 1 or more years of experience with customer service, technical support or related.
- Support on scalations situations with the customer.
- Communication Skills.
- Follow up on processes.
- Good resolution of conflicts.
**Nice to Have**
- Ability to multi-task in a fast-paced environment.
- Experience with interpersonal interactions with customers
- Experience in using a computer and multiple software programs
- High volume call center experience (40 calls a day on average per rep) in a technical troubleshooting helpdesk role.
- Ability to use multiple software programs and navigate through multiple screens and programs at the same time.
**About Medtronic**
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
-
Product Support Rep Iii
hace 5 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions. - Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries. - Documents...
-
Product Support Rep Iii
hace 5 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions. - Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries. - Documents...
-
Product Support Rep Iii
hace 5 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions. - Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries. - Documents...
-
Rep Iii
hace 5 meses
Bogota, Colombia TransUnion A tiempo completoTransUnion's Job Applicant Privacy Notice **What We'll Bring**: - Respond to escalated consumer complaints received by TransUnion executives and senior management. This role will also be responsible for researching and responding to consumer complaints received from Third party sources including the CFPB, Attorney General, Better Business Bureau, and...
-
Sales Support Rep I
hace 7 meses
Bogota, Colombia TransUnion A tiempo completoTransUnion's Job Applicant Privacy Notice **What We'll Bring**: Sales Support Representatives are tasked with managing various touch points of the customer experience life cycle. From leads looking to gather information on the products and pricing that we offer, to onboarding potential customers as well as servicing established customers. Most of the...
-
Product Support Rep V
hace 5 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions. - Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries. - Documents...
-
Product Support Supervisor
hace 5 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives **A Day in the Life Responsibilities may include the following and other duties may be assigned. - Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions. - Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries. - Documents customer...
-
Support Field Engineer
hace 5 meses
Bogota, Colombia Motorola Solutions A tiempo completo**Company Overview**: At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that...
-
Customer Service Rep Iii
hace 5 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when...
-
Assoc Inside Service Sales Rep
hace 5 meses
Bogota, Colombia Juniper Networks A tiempo completo**Associate Inside Service Sales Rep - Service Sales **Responsibilities**: - Partners with SBM and field sales in driving attainment of assigned team quota, primarily for maintenance renewals - Responsible to make direct contact with customers, partners and distributors as needed to ensure timely receipt of renewal purchase orders - Assists with...
-
Customer Service Rep Iii
hace 5 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** **A Day in the Life **Responsibilities may include the following and other duties may be assigned. - Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when...
-
Product Support Engineer
hace 5 meses
Bogota, Colombia Singular A tiempo completoWe're looking for an experienced Product Support Engineers for our LATAM team with technical, organizational and communication skills to join our growing team. In this customer-focused role, you'll handle various B2B customer/partner communication as well as deep dive into the issues that they raise including full-on research, debugging and delivery. If you...
-
Rep I, Special Handling
hace 5 meses
Bogota, Colombia TransUnion A tiempo completoTransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: - Completes work referred from offshore vendor and ensures that all TU and FCRA guidelines, procedures and policies have been followed, as well as tracking levels of accuracy - Analyze consumer contact data to determine error trends in our current practices and provide...
-
Clinical Demand Generation Sales Rep
hace 5 meses
Bogota, Colombia Johnson & Johnson A tiempo completoDiversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...
-
Product Support Representative
hace 5 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable...
-
HR Support Iii
hace 5 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Provides centralized human resource administration and support across a variety of processes and programs including Global Rewards, Global Talent & Leadership Development, Global HR Operations, Employee Relations, and Payroll. -...
-
Product Support Representative
hace 5 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable...
-
Product Support Representative
hace 5 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable...
-
Bilingual Call Center Rep 1, Voice Operations Wfh
hace 5 meses
Bogota, Colombia TransUnion A tiempo completoTransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Bilingual (English and Spanish) Voice Associate is responsible for answering inbound phone calls relating to TransUnion Products and Services. The Voice Associate will support both customers and consumer who use the TransUnion Services. **What You'll Bring**: **Impact You'll Make**: -...
-
Product Support Representative
hace 5 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare...