Rep Ii
hace 4 semanas
- What you will be doing
- (_RESUMEN DE LA POSICIÓN_):
Prepares, and manages clients’ shipping orders domestically and internationally. Main duties include reviewing shipment requirements to ensure shipments are promptly processed and proactively communicating updates.
- (Prepara y gestiona los pedidos de envío de los clientes a nível nacional e internacional. Las funciones principales incluyen revisar los requisitos de envío para garantizar que los envíos se procesen rápidamente y comunicar actualizaciones de manera proactiva)._
PRIMARY DUTIES AND RESPONSIBILITIES (_DEBERES Y RESPONSABILIDADES PRINCIPALES_):
Create new shipment orders for both domestic and international routes.
- (Crear nuevas órdenes de envío tanto para rutas nacionales como internacionales)._
Validate new orders received from the customer portal to ensure the accuracy of information and documentation.
- (Validar los nuevos pedidos recibidos desde el portal del cliente para garantizar la exactitud de la información y documentación)._
Works closely with US and EU customer services teams.
- (Trabaja en estrecha colaboración con los equipos de atención al cliente de EE. UU. y la UE)._
Utilize World Courier’s operational tools to search import requirements.
- (Utilice las herramientas operativas de World Courier para buscar requisitos de importación)._
Advise customers on the regulatory requirements of importing into foreign countries (customs procedures, duties, taxes, time spent in customs according to value, and documentation requirements).
- (Asesorar a los clientes sobre los requisitos regulatorios de importación al extranjero (trámites aduaneros, aranceles, impuestos, tiempo de permanencia en aduana según valor y requisitos de documentación)._
Pre-advise destination office for commodities requiring special attention, such as import permits, formal entry, large size, etc.
- (Avisar previamente a la oficina de destino para mercancías que requieran atención especial, como permisos de importación, entrada formal, gran tamaño, etc)._
Provide standard quotes to customers.
- (Proporcionar cotizaciones estándar a los clientes)._
Planning domestic routings while considering carrier requirements.
- (Planificar rutas nacionales teniendo en cuenta los requisitos del operador)._
Routing domestic shipments on the next reliable and direct flights out (NFO service).
- (Enrutar envíos nacionales en los próximos vuelos directos y confiables (servicio NFO))._
Entering clear and precise notes/instructions of customer expectations into the job file.
- (Ingresar notas/instrucciones claras y precisas de las expectativas del cliente en el archivo del trabajo)._
Following up on live jobs and communicate status updates to customers.
(Seguimiento de trabajos en vivo y comunicación de actualizaciones de estado a los clientes).
Manage system visibility reports.
(Gestionar los informes de visibilidad del sistema).
Liaises with other World Courier offices/departments to find solutions to meet customers’ needs better.
(Se relaciona con otras oficinas/departamentos de World Courier para encontrar soluciones que satisfagan mejor las necesidades de los clientes).
Providing continuous support to the client and internal operational teams throughout the duration of the shipment.
- (Proporcionar soporte continuo al cliente y a los equipos operativos internos durante toda la duración del envío)._
Monitoring shipment during transport and reacting flexibly to any deviation from the plan.
- (Supervisar el envío durante el transporte y reaccionar con flexibilidad ante cualquier desviación del plan)._
Give proper instructions to Ops to handle the shipment correctly.
- (Dar instrucciones adecuadas a Ops para manejar el envío correctamente)._
Communicate with national and international stations and agents.
- (Comunicarse con estaciones y agentes nacionales e internacionales)._
Flexible work schedule (24-hour company will require overtime, holiday schedules, and weekend shifts as necessary).
- (Horario de trabajo flexible (24 horas la empresa requerirá horas extras, horarios de vacaciones y turnos de fin de semana según sea necesario))._
Compliance with all appropriate policies, procedures, safety rules, and regulations.
- (Cumplimiento de todas las políticas, procedimientos, reglas y regulaciones de seguridad apropiadas)._
Performs related duties as assigned.
- (Realiza tareas relacionadas según lo asignado)._
Level II - Shipment Types _(NIVEL II- TIPOS DE ENVÍO)_
Drug/Biological domestic, exports and imports _(Medicamentos/Biológicos_ nacionales, exportaciones e importaciones)_ Packaging placement _(Colocación del embalaje)_ Shipments < 1000 lbs. _(Envíos < 1000 lbs.)_ Human or mouse origin _(Origen humano o ratón)_
EXPERIENCE AND EDUCATIONAL REQUIREMENTS (_EXPERIENCIA Y REQUISITOS ACADÉMICOS_):
Associate or bachelor’s degree in business, supply chain management or a related field preferred. 2 - 3 years’ e
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