For Pooling: Technical Support Representative
hace 6 meses
**Benefits**
- **Offering Transportation Allowance**:
- **Performance-based incentive**:
- **42 hours a week, Prepaid Medical, Referral Bonus and more**
Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Manila & Davao, Philippines, Chennai & Pune, India and Bogota, Colombia that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.
**Our Core Values**:
- **Integrity**:
- Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
- **Excellence** - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
- **Accountability** - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
- **Grace**:
- Respect and appreciate differences, Care for one another, Humility, Make work personal
**Our Mission**: To create conditions within which people can thrive
We offer a comprehensive compensation and benefits package that includes health, dental, vision, generous PTO, a performance-based bonus program and opportunities for training and career development. This role is full-time and you will be working onsite.
As a **Technical Support Representative**, you will be responsible for identifying customer’s concerns through phone; which includes but not limited to basic troubleshooting, system and equipment issues, installation, operational functions, and maintenance. You will be carefully attending to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
**Responsibilities**:
- Listen, handle and carefully attend to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Be able to identify customer’s concerns through phone; which includes but not limited to basic troubleshooting, system and equipment issues, installation, operational functions, and maintenance.
- Educate the customer’s support options and steps being taken to resolve the issue.
- Ensures to provide first call resolution with confidentiality to customers concern and properly set expectations while utilizing available resources.
- Experience with the following devices
- Personal computer (PC) or Apple Mac computer
- Smartphones, Digital Music Players, Tablets
- Music downloading and organizing
- Understanding of internet concepts and features
- Navigation to web addresses
- Internet security, secured connection - SSL
- Manage usernames and passwords for multiple sites
- Search engines, concepts, words, and the ability to search the internet for specific information in a timely manner
**Qualifications**:
- Knowledge of computer technology and computer operating systems (LAN/WAN networking components, i.e.: PC’s, Routers, Multiplexers, Bridges and Switches. Etc)
- Extensive understanding of PC components and functionality
- Advanced problem-solving skills and effectively communicate with customers and work groups
- Ability to multi-task and have organizational skills
- Ability to work under pressure in a positive culture
- Preferably with 1-year customer service experience/technical support (troubleshooting voice, VoIP, data, and video) in a call center environment
- Flexible work hours and availability for day, evening, night, weekend, and holiday. Overtime maybe required
- Typing speed of 35 wpm and 95% Accuracy
- Must be willing to go through pre-employment background
Pay: From $2,700,000 per month
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Technical Support: 1 year (preferred)
- Call Center: 1 year (preferred)
-
Bilingual Technical Support Representative
hace 6 meses
Bogota, Colombia TTEC A tiempo completoBilingual Technical Support Representative - English-Spanish **Bilingual Technical Support Representative - English-Spanish** Bringing smiles is what we do at TTECfor you and the customer. As a **Bilingual Technical Support Representative** working in **Bogota, Colombia**, you’ll be a part of creating and delivering amazing customer experiences while you...
-
Bilingual Technical Support Representative
hace 6 meses
Bogota, Colombia TTEC A tiempo completoBilingual Technical Support Representative - English-Spanish **Bilingual Technical Support Representative - English-Spanish** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a As a **Bilingual Technical Support Representative** - Spanish-English** working in Bogota, Colombia, you’ll be a part...
-
Technical Support Representative
hace 6 meses
Bogota, Colombia Full Potential Solutions A tiempo completoOverview: Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Manila & Davao, Philippines, Chennai & Pune, India and Bogota, Colombia that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary...
-
Technical Sales Support Representative
hace 6 meses
Bogota, Colombia ITT, Inc. A tiempo completo**Resumen de Posición**: Engineer in charge of generating offers for quote requests for public and private tenders, received directly from clients or through our sellers. Organize and define priorities in the selection and preparation of proposals, selecting the team that best meets the technical and commercial requirements. In addition to the previous...
-
Sales Development Representative
hace 6 meses
Bogota, Colombia Magic A tiempo completo**About Magic** Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training. **Background**Our company came out of Y...
-
Customer Service Representative
hace 6 meses
Bogota, Colombia Sofvio A tiempo completoWe are looking for hundreds of **Customer Service Representatives**! Compensation**:USD3 - 5/hourly.** Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, residents).** Skills: Beginner in customer care, technical support, and phone...
-
Bogota, Colombia TTEC A tiempo completoBilingual Technical Support Representative – English-Spanish Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a As a Bilingual Technical Support Representative – Spanish-English working in Bogota, Colombia,you’ll be a part of bringing humanity to business. #experienceTTEC What...
-
Technical Support Specialist
hace 6 meses
Bogota, Colombia Nuvei A tiempo completo**Technical Support Specialist** **_ Hybrid_** The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI.** Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable...
-
Customer Service Representative
hace 6 meses
Bogota, Colombia Sofvio A tiempo completoWe are looking for hundreds of **Customer Service Representatives**! Compensation**:USD3 - 5/hourly.** + Overtime pay (1.5x pay rate) + Holiday pay (up to 2x pay rate) Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, and Uruguay...
-
Sales Support Representative
hace 6 meses
Bogota, Colombia Sagan A tiempo completo**Job Title: Sales Support Representative - Latam** **Location**:Remote (CST Timezone) **Working Hours**: Monday - Friday, 08:00 AM to 05:00 PM CST Join our team as a Sales Support Representative and become an integral part of our dynamic sales department. As a Sales Support Representative, you will play a crucial role in providing administrative and...
-
Technical Support Ii
hace 8 meses
Bogota, Colombia Smart Option Search A tiempo completo**About the job Technical Support II**: **Responsibilities**: - Diagnose and troubleshoot software and hardware issues for a wide range of products and services. - Guide customers through step-by-step solutions to resolve technical problems. - Escalate complex issues to senior technicians or relevant teams when necessary. - Collaborate with cross-functional...
-
Technical Support Specialist
hace 6 meses
Bogota, Colombia Sofvio A tiempo completoWe're helping one of our clients, **Zibor Desarrolladores**, hire for a **Technical Support Specialist**. “Developing the best products and services for our customers.” Compensation**:COP2.5M - 3.5M/month.** Location**:Remote (for Colombia residents).** Skills**:Proficient in L2 support, server administration, AD (Active directory), network...
-
Technical Support Engineer
hace 6 meses
Bogota, Colombia Trustonic A tiempo completo**Company Description** **_ Who we are..._** At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about. We...
-
Bilingual Technical Support or Help Desk Advisors
hace 6 meses
Bogota, Colombia Brava Business Solution LLC A tiempo completoJoin the Braver community and be part of something amazing! We are looking for passionate and courageous people who want to be part of our team. If you like to challenge limits, overcome obstacles and grow both personally and professionally, this is your opportunity! We are looking for Technical Support or Help Desk Advisors with minimum 1 year experience...
-
Technical Support Engineer
hace 6 meses
Bogota, Colombia Red Hat Software A tiempo completoAbout the job: The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in systems administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers. Unlike...
-
Head of Technical Support
hace 6 meses
Bogota, Colombia Trustonic A tiempo completo**Company Description** **_ Who we are..._** At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about. We...
-
Technical Support Engineer
hace 6 meses
Bogota, Colombia Red Hat Software A tiempo completoAbout the job: The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers....
-
Technical Support Engineer
hace 4 semanas
Bogota, Colombia Recruitment Solution A tiempo completoAbout the role This position will be responsible for providing Level 2 technical support. What do you need to succeed Proficiency in English [C1] Experience with API calls, logs, and SQL Salary: $4.200.000 (negotiable) Contract: Permanent Schedule: Monday to Friday Work Mode: Hybrid mode in Bogota
-
Technical Support Engineer
hace 4 semanas
Bogota, Colombia Recruitment Solution A tiempo completoAbout the role This position will be responsible for providing Level 2 technical support. What do you need to succeed Proficiency in English [C1] Experience with API calls, logs, and SQL Salary: $4.200.000 (negotiable) Contract: Permanent Schedule: Monday to Friday Work Mode: Hybrid mode in Bogota
-
Customer Service Representative
hace 6 meses
Bogota, Colombia Sofvio A tiempo completoWe are looking for hundreds of **Customer service representatives.** “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...
