Technical Support Engineer

hace 2 semanas


Bogota, Colombia Red Hat Software A tiempo completo

About the job:
The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in systems administration to join us remotely in Colombia.

In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers. Unlike most software companies, we don't sell software licenses or “break-fix” pay-per-incident support. Instead, we sell subscriptions that include an unlimited number of support incidents, product documentation, security patches and updates, and upgrades to the newest versions of our software.

As a Technical Support Engineer, you will help us continually prove our value to our customers by troubleshooting and resolving their technical issues over the phone and online. You'll become an expert in Red Hat products and technologies, like Red Hat Enterprise Linux (RHEL), Red Hat Openshift Container Platform (RHOCP) and you'll be required to pass the Red Hat Certified System Administrator (RHCSA) exam if you do not already have an equivalent cert. All training and resources are provided by Red Hat after starting. Work location is flexible and well qualified home-based applicants throughout Colombia will be considered to work remotely.

What you will do:

- Ensure that customers get the maximum value from and easily use our products and subscriptions
- Support customers by responding within the designated service-level agreement to inquiries
- Investigate and troubleshoot issues and developing solutions for our customers while understanding their business needs
- Exceed customer expectations by providing outstanding customer service and provide regular updates to ensure they are satisfied with our support service
- Collaborate with engineers and developers to develop creative solutions for customers, including product fixes
- Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain

What you will bring:

- 5+ years of experience with Linux or Kubernetes for the enterprise sector
- Through knowledge of Linux kernel, kubernetes, networking, and memory management
- Excellent troubleshooting skills; passion for problem solving and investigation
- Ability to communicate clearly and effectively with customers that have various levels of technical expertise
- First-rate customer service skills; prior help desk experience or customer-focused experience is preferred
- Good communication and written skills in English
- Knowledge of the container ecosystem, e.g., Kubernetes or Red Hat OpenShift is a must
- Knowledge with storage technologies, distributed systems, or infrastructure maintenance
- Ability to work with conflicting priorities, take initiative, and maintain focus on customers
- Ability to handle multiple priorities and work under pressure
- Commitment to providing the best experience possible for Red Hat's customers
- A Red Hat CertifiedSystem Administrator (RHCSA) is required but can be obtained after starting, all training provided at the expense of Red Hat

LI-JR1

LI-REMOTE



  • Bogota, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers....


  • Bogota, Colombia Trustonic A tiempo completo

    **Company Description** **_ Who we are..._** At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about. We...


  • Bogota, Colombia Trustonic A tiempo completo

    **Company Description** **_ Who we are..._** At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about. We...


  • Bogota, Colombia Radware A tiempo completo

    Tier 2 Technical Support Engineer - (24000037) Radware has changed how businesses are securing the digital experience. As a result, it’s now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market. If you’re an energetic, upstart engineer who enjoys working in a fast-paced environment and interacting with...


  • Bogota, Colombia NielsenIQ A tiempo completo

    **Company Description** REFID382164** Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow. As a** Product Solution & Support Engineer**, you’ll be part of a team of smart,...


  • Bogota, Colombia Red Hat, Inc. A tiempo completo

    The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will work with Openshift Virtualization, Kubernetes, and our Openshift technologies. Delivering an outstanding customer support experience by providing technical support and...


  • Bogota, Colombia Launch Mobility A tiempo completo

    **(In Colombia) **Do you want to be part of a Mobility Innovation team and make a meaningful impact on the way we move? Launch Mobility is driving a transformation in the automotive transport industry. We are powering a shared, connected, sustainable, and equitable future by offering the industry’s most comprehensive suite of services for mobility....


  • Bogota, Colombia Radware A tiempo completo

    Tier 2 Technical Support Engineer - Colombia - (2400001E) Radware has changed how businesses are securing the digital experience. As a result, it’s now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market. If you’re an energetic, upstart engineer who enjoys working in a fast-paced environment and...


  • Bogota, Colombia Capgemini Engineering A tiempo completo

    **Technical Support Engineer (LANSW)**: We are in search of our next Technical Support Engineer (LANSW). **ROLE AND RESPONSIBILITIES** - Designing and implementing Local Area Networks, involving meticulous planning, configuration, and testing of network components like routers, switches, and hubs. - Engaging in network administration tasks, including...


  • Bogota, Colombia Launch Mobility A tiempo completo

    **(In Colombia, Remote) **Do you want to be part of a Mobility Innovation team and make a meaningful impact on the way we move? **Launch Mobility **is driving a transformation in the automotive transport industry. We are powering a shared, connected, sustainable, and equitable future by offering the industry’s most comprehensive suite of services for...


  • Bogota, Colombia Trellix A tiempo completo

    **_Role Overview:_**: The Technical Support Engineer (TSE) provides end-to-end technical support for McAfee customers and provides technical service of fault recording, diagnosis, problem solving, and resolution delivery for McAfee’s premiere customer base. When a customer needs technical support the Technical Support Engineer (TSE) will be the first and...


  • Bogota, Colombia NielsenIQ A tiempo completo

    **Company Description** REFID382164** Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow. As a **SAS Technical Support Engineer,** you’ll be part of a team of smart, highly...


  • Bogota, Colombia Allot A tiempo completo

    **Who we are**: Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure. At Allot, you’ll have the...


  • Bogota, Colombia Allot A tiempo completo

    **Who we are**: Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure. At Allot, you’ll have the...


  • Bogota, Colombia Allot A tiempo completo

    **Who we are**: Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure. At Allot, you’ll have the...


  • Bogota, Colombia minka_ A tiempo completo

    **Why**: minka_ is an open network that enables money to flow. We are powering the real time payments infrastructure of several countries and have enabled millions of people to move money instantly, using only a phone number and at no cost. We are a lean, purposely small, well funded startup that is playing the long game. We are selective and take care of...

  • Technical Offer Engineer

    hace 4 semanas


    Bogota, Colombia GEA Group A tiempo completo

    **Technical Offer Engineer**: **Job information**: **Reference number**: JR-0026916 **Job function**: Engineering **Position type**: Full time **Site**: Bogotá D.c. CALLE 93 NO. 12 - 14. Of. 501, Bogotá D.C. Cundinamarca, 110221 - GEA is a multinational engineering company and one of the world's largest suppliers to the food, beverage, chemical, and...


  • Bogota, Colombia PayJoy A tiempo completo

    **About PayJoy** PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy’s “secret sauce” technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit...


  • Bogota, Colombia ITT, Inc. A tiempo completo

    **Resumen de Posición**: Engineer in charge of generating offers for quote requests for public and private tenders, received directly from clients or through our sellers. Organize and define priorities in the selection and preparation of proposals, selecting the team that best meets the technical and commercial requirements. In addition to the previous...


  • Bogota, Colombia Coupa Software A tiempo completo

    Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees - our Coupanians - come together to co-create ideas and innovations that impact the power of spend. Through the...