Client Success Specialist
hace 5 meses
**_Only CV’s in English will be considered._**
**Position**: Client Success Specialist
**Working Hours**: M-F 9AM-6PM EST
**Salary**: $900-$1500 USD/Monthly
**Type of Contract**: Independent Contractor
**Role Overview**
**Responsibilities**:
- Conduct weekly Zoom calls and maintain daily communication via Slack with clients.
- Track and report key performance indicators (KPIs).
- Turn client needs into tasks and delegate to the team (While ensuring a balanced workload).
- Deliver excellent customer experiences and foster stronger client relationships.
- Onboarding and Offboarding
- Address and resolve customer concerns to minimize escalation.
- Take a proactive approach by keeping clients informed about their account status and presenting optimization or improvement plans, regardless of performance.
- Review and provide feedback on graphics & videos from the creative team.
**Requirements**:
- 3+ Years of experience as a Client Success Specialist
- Basic Understanding of Digital Marketing (Advertising, Websites, Funnels, SEO, etc)
- Strong Written & Verbal Communication Skills
- Project Management & Organization
- Exceptional Customer Service & Relationship Building
- Problem-Solving Skills
- Highly Detail-Oriented
- Proven Client Management Experience
- Availability during our office hours of 9 AM - 6 PM (EST).
**Benefits**
- Competitive Pay Based on Experience
- Unlimited Paid Time Off (Holidays, Vacation, Sick Days)
- Ongoing Training & Development
- Regular Salary Increases
- Performance Bonuses
- Growth Potential as Company Expands
- Work Remotely for a US-Based Company
**About Our Company**
Right Customer is a leading digital growth & advertising agency helping entrepreneurs scale their businesses with paid advertising. Our agency is committed to maximizing ROI, and we have helped our clients profitably generate a combined $50,000,000 in the last three years. We specialize in strategic planning, paid advertising, customer acquisition, lead generation, and digital experience creation with websites.
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