Support Specialist Level 1

hace 5 meses


Bogota, Colombia Placer.ai A tiempo completo

**ABOUT PLACER.AI**:
Placer.ai is a fast-growing big data startup led by seasoned executives and repeat entrepreneurs who are building the world's first "Google Analytics for the physical world." Placer.ai's platform provides instant visibility into any property in the U.S., presenting accurate details about visitation patterns and demographic breakdowns of visitors. Placer.ai's customers can see where visitors have been before, where they go afterwards, where they typically go for sports, entertainment, groceries, etc., and what their interests are. Placer.ai's A.I.based SaaS platform replaces archaic solutions such as manual surveys, installed cameras and other people-counting systems, creating a blue ocean market of more than $100B.

Placer.ai has grown 3x year-over-year for the past 3 years, counting more than 1000 paying customers across a range of industries, including 2 of the world's top-10 retailers, 2 of the top-10 CPG firms worldwide, a world's top hospitality firm, 2 of the world's top-10 commercial real estate (CRE) firms and 2 of the world's top multinational asset managers and hedge funds. Placer.ai has just raised $100M for Unicorn ($1B+) valuation in Series C funding.

**SUMMARY**:
The Support Specialist will assist Placer's internal and external customers with platform related questions via our ticketing system. In this position you will process and triage incoming tickets and instant messages, set up and deliver submitted tickets, and develop and maintain a professional level of proficiency with Placer's specific systems and technologies. This is a remote contractor position available anywhere in Latin America.

**RESPONSIBILITIES**:

- Act as the initial point of contact for all platform related concerns from internal and external customers seeking support through the ZenDesk ticketing system or Slack.
- Monitor incoming tickets, process, respond, and direct unresolved issues to the next level of support personnel.
- Research and gather additional information for incoming requests and determine how to process the ticket based on the issue and details provided by customers.
- Follow-up, prioritize, manage, and deliver requests that are in progress or completed.
- Become a product specialist of the Placer Analytics Platform, including keeping up with new releases.
- Log bugs and enhancement requests.
- Work within GIS Systems to map and deliver customers' requests.
- Utilize basic to intermediate technical knowledge to troubleshoot incoming issues and provide a first response to customers.
- Interact with a global support team.
- Support Sales and Customer Managers to meet their needs in real-time.
- Deliver high priority deliverables the same day.
- Provide customers with step by step written instructions to complete tasks or solve problems within the platform.
- Administer and troubleshoot platform access for both internal and external customers.
- Investigate, diagnose, and recreate platform issues that are reported by the customer.
- Respond and report what you are currently working on with management.

**REQUIREMENTS**:

- Business fluency in English (spoken and written).
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Attention to detail and ability to problem-solve complex issues with mínimal supervision.
- Strong troubleshooting and critical thinking skills.
- Ability to work well in a flexible and dynamic work environment.
- Ability to prioritize tasks.
- Excellent ability to follow written and verbal instructions.
- Attention to detail.
- Outstanding listening and questioning skills.
- Master of context switching.
- Excellent customer service skills.

**EDUCATION/EXPERIENCE REQUIRED**:

- High school diploma; at least 1 year of experience directly related to the duties and responsibilities specified.

**PHYSICAL DEMANDS**:

- No or very limited physical effort required.
- Work is normally performed in a typical interior/office work environment.

**WHY JOIN PLACER.AI?**
- Join a rocketship We are pioneers of a new market that we are creating.
- Take a central and critical role at Placer.ai.
- Work with, and learn from, top-notch talent.
- Competitive salary.
- Excellent benefits.
- Fully remote.

**NOTEWORTHY LINKS TO LEARN MORE ABOUT PLACER**
- Placer.ai in a nutshell
- Placer.ai's recent $100M round C funding (unicorn valuation)
- Placer.ai's data
- Placer.ai in the news
- COVID-19 Economic Recovery Dashboard
- Placer.ai is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion._



  • Bogota, Colombia Nuvei A tiempo completo

    The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen...


  • Bogota, Colombia Placer.ai A tiempo completo

    **ABOUT PLACER.AI**: Placer.ai is a fast-growing big data startup led by seasoned executives and repeat entrepreneurs who are building the world's first "Google Analytics for the physical world." Placer.ai’s platform provides instant visibility into any property in the U.S., presenting accurate details about visitation patterns and demographic breakdowns...


  • Bogota, Colombia ABB A tiempo completo

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Specialist Sls

    hace 5 meses


    Bogota, Colombia DHL A tiempo completo

    **Title: Specialist SLS Sales Support** **Location: GSC BOG** **Key Responsibilities**: Provide support to the Sales Support team in US by: - Support for Large Customer ad hoc & spot Quoting. - Receive, review, process and redirect the quotes to the stations for export shipments from USA. - Support the US Incentive Team in activities as Incentive...

  • IT Support Specialist

    hace 5 meses


    Bogota, Colombia TaskUS A tiempo completo

    TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food...


  • Bogota, Colombia Sagan A tiempo completo

    **Job Title: Client Support Specialist** **Location**:Remote (EST Timezone) **Work Schedule**:Monday - Friday, 09:00 AM - 06:00 PM EST **About the Role**: **Responsibilities**: - Provide timely and accurate support to client inquiries to ensure client satisfaction. - Efficiently resolve customer complaints and issues, aiming for first-contact resolution...


  • Bogota, Colombia Nuvei A tiempo completo

    **Support analyst, Level I** - Bogota, Colombia_ - Hybrid_ The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI. **Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and...


  • Bogota, Colombia Digital Catalyst A tiempo completo

    **Position : Technical Onboarding Specialist** - GoHighLevel set up for new clients (Funnels, Workflows, etc) - Integrations using Zapier and - Lead management and tracking - Google Ad account setup - Troubleshooting/problem solving and attention to detail - Organized **Company: Digital Catalyst** We are an advertising agency that works with some of the...


  • Bogota, Colombia Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • Bogota, Colombia Nuvei A tiempo completo

    **Support analyst, Level II** - Bogota, Colombia_ - Hybrid_ The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI. **Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible...


  • Bogota, Colombia Sofvio A tiempo completo

    We're helping one of our clients, **Zibor Desarrolladores**, hire for a **Technical Support Specialist**. “Developing the best products and services for our customers.” Compensation**:COP2.5M - 3.5M/month.** Location**:Remote (for Colombia residents).** Skills**:Proficient in L2 support, server administration, AD (Active directory), network...


  • Bogota, Colombia Acronis A tiempo completo

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future! As a Cloud Software...

  • Tech Support Tier 1

    hace 5 meses


    Bogota, Colombia Emapta A tiempo completo

    **Job Information**: Job Family **IT*** Work Arrangement **Permanent WFH*** City **Usaquen*** State/Province **Cundinamarca*** Country **Colombia*** **Empower Kids' Futures: Join a Global Mission Without Leaving Home** In the dynamic realm of digital advocacy, one organization shines brightly with a legacy of impactful victories: our client,...


  • Bogota, Colombia Twilio A tiempo completo

    **See yourself at Twilio**: Join the team as our next Product Operations Specialist I **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At...


  • Bogota, Colombia Johnson Controls A tiempo completo

    Johnson Controls is looking for a Technical Support Specialist to join our service desk team in Bogota (Colombia). The role is to provide support for our clients in Access Control products and Electronic Security (alarms systems, CCTV). Our service desk team works in a dynamic and stimulating environment with the latest technologies that promotes career...


  • Bogota, Colombia Velocity Global A tiempo completo

    *** We are currently looking to hire a Platform Support Specialist to join our growing Platform Support team. This team is a Customer Care division of Velocity Global, which provides 24/5 global support to our clients and internal functional teams. Velocity Global is a high-growth International Professional Employment Organization (PEO) delivering...


  • Bogota, Colombia Nuvei A tiempo completo

    **Technical Support Specialist** **_ Hybrid_** The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI.** Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable...

  • Specialist Sls

    hace 5 meses


    Bogota, Colombia DHL A tiempo completo

    **Title: Specialist SLS (BIDS)** **Location: GSC BOG** As Specialist Sales you will work with the bid team for several countries to guarantee the dead lines to complete those with the rates. **Key Responsibilities**: - Support for special customers on long term rates - Contac the corresponding teams to obtain rates - Launch the bids if needed - High...


  • Bogota, Colombia Velocity Global A tiempo completo

    *** We are currently looking to hire a Platform Support Associate to join our growing Platform Support team. This team is a Customer Care division of Velocity Global, which provides 24/5 global support to our clients and internal functional teams. This role will be based in Colombia but serving global clients and will report to the Platform Support...


  • Bogota, Colombia Hustler Marketing A tiempo completo

    **Company Introduction**: - FATJOE is a leading company founded in 2012, renowned for being one of the world's largest providers of outsourced Link Building, SEO Services, Content Creation, Design, and Video services. With a global reach, we collaborate with over 5,000 agencies worldwide on link building and content marketing campaigns. Our commitment to...