Technical Support Specialist
hace 5 meses
Johnson Controls is looking for a Technical Support Specialist to join our service desk team in Bogota (Colombia). The role is to provide support for our clients in Access Control products and Electronic Security (alarms systems, CCTV).
Our service desk team works in a dynamic and stimulating environment with the latest technologies that promotes career development and professional growth through continuous learning.
Position Reports to: Technical Support Supervisor
How you will do it:
- Provide world class technical support to the certified field technicians from our authorized dealer network.
- Analyze and solve a wide range of technical request related to our video surveillance software and hardware.
- Guide our clients through the resolution of their issues or escalate to the next level of support when needed.
- Document each request in our ticketing system (Salesforce)
- What we are looking for:
ESSENTIAL
- DEP/ DEC/ AEC in Computers and/or Electronics or equivalent related experience
- Perfect spoken and written English: 95% US customer base. Bilingualism (English/Spanish )
- Advanced troubleshooting skills
- Microsoft Windows Operating systems experience 7,8,10 Server 2008, 2012, 2016
- TCP/IP and Networking
IMPORTANT
- Technical Support/ Customer Service experience
- Electronics knowledge
- Database knowledge: Microsoft SQL
- .Net knowledge
- Security industry or security products experience (Intrusion/ Access Control)
- Strong verbal and written communication skills
- Good priority setting and organization skills
- Good initiative, resourceful and self-learner
- Able to work within a team environment.
-
Technical Support Specialist
hace 5 meses
Bogota, Colombia Sofvio A tiempo completoWe're helping one of our clients, **Zibor Desarrolladores**, hire for a **Technical Support Specialist**. “Developing the best products and services for our customers.” Compensation**:COP2.5M - 3.5M/month.** Location**:Remote (for Colombia residents).** Skills**:Proficient in L2 support, server administration, AD (Active directory), network...
-
Technical Support Specialist
hace 5 meses
Bogota, Colombia Nuvei A tiempo completo**Technical Support Specialist** **_ Hybrid_** The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI.** Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable...
-
Customer Support Specialist
hace 5 meses
Bogota, Colombia Sur A tiempo completoWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
Ris Technical Specialist
hace 5 meses
Bogota, Colombia Philips A tiempo completo**Job Title**: RIS Technical Specialist **Job title**: RIS técnical Specialist **Your role**: - Scoping, designing, building, deploying and/or integrating solutions - Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing - Analyzes the unique business, technical and clinical...
-
Sales Support Specialist
hace 5 meses
Bogota, Colombia ABB A tiempo completo**Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Bilingual Technical Support Specialist
hace 5 meses
Bogota, Colombia GroupCOS A tiempo completoWe are hiring! We are looking for empowered persons seeking for personal growth! We are hiring bilingual technical support specialists. What we offer? - Salary: Payrate starts at $2'800.000 + $200.000 metrics bonus - Training Schedule: Monday - Friday | Timeframe between 8:00 AM - 7:00 PM - Conditions: On Site, located ner Parque de la 93 - Indefinite term...
-
IT Support Specialist
hace 5 meses
Bogota, Colombia TaskUS A tiempo completoTaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food...
-
Logistics Technical Support Specialist
hace 5 meses
Bogota, Colombia HUBTEK A tiempo completoMake sure all of the customer’s questions and concerns are answered in a highly positive, professional, and customer-centric manner - Offer solutions to technical problems, either by providing step-by-step guidance, remote support, or escalating complex issues if necessary. - Develop and maintain a deep understanding of the products and services the...
-
Technical Support Ii
hace 7 meses
Bogota, Colombia Smart Option Search A tiempo completo**About the job Technical Support II**: **Responsibilities**: - Diagnose and troubleshoot software and hardware issues for a wide range of products and services. - Guide customers through step-by-step solutions to resolve technical problems. - Escalate complex issues to senior technicians or relevant teams when necessary. - Collaborate with cross-functional...
-
Cloud Software Support Specialist
hace 5 meses
Bogota, Colombia Acronis A tiempo completoAcronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future! As a Cloud Software...
-
Technical Support Engineer 2
hace 5 meses
Bogota, Colombia TheCompulab Corp A tiempo completo**About Us**: We are a small MSP (Managed Service Provider) with a team of 12 members, currently seeking a a Technical Support Specialist L2. Our core focus is empowering small businesses with specialized IT and cybersecurity solutions. We assist our clients with cybersecurity, day-to-day help desk issues, server management, Microsoft 365, cloud...
-
Technical Support Engineer
hace 5 meses
Bogota, Colombia Trustonic A tiempo completo**Company Description** **_ Who we are..._** At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about. We...
-
Technical Support Engineer
hace 5 meses
Bogota, Colombia Red Hat Software A tiempo completoAbout the job: The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers....
-
Technical Support Engineer
hace 5 meses
Bogota, Colombia Red Hat Software A tiempo completoAbout the job: The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in systems administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers. Unlike...
-
Technical & Design Promotion Specialist (Bogota)
hace 5 meses
Bogota, Colombia ABB A tiempo completo**Technical & Design Promotion Specialist (Bogota)**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...
-
Technical Configuration Specialist
hace 5 meses
Bogota, Colombia Nuvei A tiempo completo**Technical Configuration Specialist** **_Colombia_** **_ Hybrid_** The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow. WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is a Canadian fintech company accelerating clients' business worldwide. Nuvei’s modular, flexible, and...
-
Sr Technical Application Specialist
hace 5 meses
Bogota, Colombia Thermo Fisher Scientific A tiempo completoThe** Technical Application Specialist III** is a member of our global Customer Services Team. The role provides high quality first - and second-line support to customers in the context of products supplied by Digital Science Business Unit. The high quality demanded by this position will be met by the analyst’s ability to respond to support incidents...
-
Head of Technical Support
hace 5 meses
Bogota, Colombia Trustonic A tiempo completo**Company Description** **_ Who we are..._** At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about. We...
-
Merchant Support Specialist
hace 5 meses
Bogota, Colombia Nuvei A tiempo completo**Merchant Support Specialists** The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI.** Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology...
-
Merchant Support Specialist
hace 5 meses
Bogota, Colombia Nuvei A tiempo completo**Merchant Support Specialists** The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI.** Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology...