Field Clinical Support Specialist Medsurge

hace 2 semanas

Bogota, Colombia Boston Scientific Corporation A tiempo completo

**Field Clinical Support Specialist Medsurge - Barranquilla**:

- Work mode: Field Based- Onsite Location(s): Bogota, CUN, CO**Additional Locations**: N/A

**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing - whatever your ambitions.

**Purpose Statement**

Field Clinical Specialist provides field/remote clinical, technical & educational support to assigned accounts at a Territory level. Work is driven by Customer demand and pre-planned support requirements. The primary focus is on case support but using clinical expertise to influence Customer usage of the full portfolio.

**What we are looking for in you**:
Professional of health careers or related like Biomedical Engineering preferably with general knowledge of the health industry, hospital operation, and basic technical knowledge of surgeries and procedures.

English > 70% / B2. Availability for occasional travels.

**Basic Skills**:

- Assertive communication, interpersonal relationships, analytical skills, adaptation to change, teamwork, planning and execution of tasks and projects, formulation of action plans, and results orientation.
- Entrepreneurial mindset
- Capable of having a deep knowledge of portfolio accounts and territory
- Ability to resolve problems, to communicate clearly and effectively with all levels of the medical community, including patients.
- Results-driven, and execution
- Highly organized, ability to work under pressure, and attention to detail.
- Loves teaching and learning
- Self-motivated
- High integrity and compliance values
- Flexible and adaptable
- Growth mindset

**Responsibilities**:

- Visit potential or current clients aligned to a strategic plan, detect business opportunities that allow the fulfillment of the monthly, quarterly, and annual targets; generate effective sales closings.
- Works closely with Clinical Lead, Clinical Management, and Regional Sales team to provide customer care and sales support.
- Identifies and facilitates execution on growth opportunities with the Sales and Clinical Support Team
- Provides field/ remote clinical support in the areas of supporting case coverage, basic troubleshooting, programming, and patient follow-up for company products.
- Work is driven by Customer demand and pre-planned support requirements.
- Attend cases face to-face/ remotely with our customers and advise physicians on clinical attributes/techniques associated with our products.
- Ensure timely collection and reporting of all required medical documentation pertaining to our procedural device operation.
- Supports team to achieve projected sales goals and increase sales revenues. ?
- Develop a deep understanding of the workflows and specificities of each hospital & business relationships with hospital personnel (e.g., through informal conversation, meetings, and participation in conferences) to make new contacts in other departments within the hospital and to identify key decision-makers in order to facilitate future sales.
- Responds to complex customer needs and complaints regarding products and services by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
- Records customer information and activities in the company’s CRM system: use the system as an alignment tool with other commercial roles.
- Provide education support on product usage and customer training. ?

**Requisition ID**:573545

**Job Segment**:Biomedical Engineering, Clinical Research, Medical Research, CRM, Engineer, Engineering, Healthcare, Technology

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