General Virtual Assistant

hace 1 semana

Desde casa, Colombia Berry Virtual A tiempo completo

Berry Virtual is one of the world’s leading business solutions and staffing providers to business owners in the United States. We are focused on providing elite virtual staffing solutions, strategic business management consultations, and revenue-boosting packages to drive efficiency and positive impact on the bottom line of our business partners.

Our continued commitment to our clients includes providing top-quality work, stellar work ethics, exceptional support team, and unparalleled efficiency. Our Mission is to offer better work opportunities to experienced professionals with specialized skills. We love to see our teams grow not just professionally, but also personally

At Berry Virtual, we recognize that your growth is our growth, and we're committed to fostering an environment that propels you forward.

**Key Responsibilities**:
**Process Sales Orders (Customer Support)**: Efficiently process sales orders and provide excellent customer support throughout the order fulfillment process. Address customer inquiries, resolve issues, and ensure timely delivery of products/services.

**Maintain the Customer Database**: Update and maintain the customer database with accurate and up-to-date information. Ensure data integrity and confidentiality of customer records.

**Support the Sales Team**: Assist the sales team with various tasks, including preparing sales documents, creating presentations, and managing client communications. Collaborate closely with the sales team to meet sales targets and objectives.

**Collaborate with the Finance Department for Payments**: Coordinate with the finance department to ensure timely processing of customer payments and resolve any payment-related issues. Maintain accurate records of payments received and outstanding balances.

**Attend Internal Sales Meetings**: Participate in internal sales meetings to stay updated on product offerings, promotions, and sales strategies. Provide feedback and insights to support continuous improvement in sales processes and customer service.

**Calendar Management**: Effectively manage and maintain calendars for multiple team members, including scheduling appointments, meetings, and events.

**Scheduling & Confirming Meetings**: Coordinate and schedule meetings, ensuring availability of participants, booking conference rooms, and sending out meeting invitations. Confirm meetings in advance to ensure attendance.

**Creating & Managing Reports**: Compile and generate reports as needed, utilizing data from various sources. Ensure accuracy and completeness of reports.

**Requirements**:
**Qualifications**:

- Proven experience as an administrative assistant or similar role preferably in customer service or sales support.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Excellent communication skills, both verbal and written.
- Customer-focused mindset with a passion for delivering exceptional service.
- Attention to detail and accuracy in all work tasks.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Adaptability and willingness to learn new skills and tools as needed.
- Strong problem-solving skills and ability to work independently as well as part of a team.
- Proficiency with different tools and cloud-based platforms such as MS Office, Hubspot, Zoom, Google Suite, and common CRM and Dialer systems.

**System and Work Setup Requirements**:

- A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues
- Own PC/laptop with 8GB RAM, and a processor of Core i3 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
- Headset/earphone with noise cancellation and webcam at 720p or higher resolution
- A designated, quiet, and well-organized workspace free from distractions to facilitate focused work

**Benefits**:
**Benefits**:

- Permanent remote work setup
- Competitive starting rate paid in USD, plus performance incentives
- Internet allowance
- Paid US holidays
- Health and Wellness Benefit (LATAM)
- Opportunities for career growth and professional development.
- Collaborative and dynamic work culture.

**Note**:

- During our recruitment process, our team will assess your skills and experience for us to match you with a client aligned with your skills and experience. If you agree to be part of this process and succeed, you will be a part of our virtual workforce/staff and work with one of our many clients.
- This job description is intended to provide an overview of the responsibilities and qualifications for this position. Actual duties and qualifications may vary based on the specific needs of the company.

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