Receptionist/ Collections/ Legal Admin/ Intake

hace 1 semana


Bogota, Colombia Staffing Up A tiempo completo

**Our company is actively looking for a BILINGUAL agent with experience in customer service or reception.**

**STAFFING UP** is looking for a bilingual (English/Spanish) speaking customer service/reception agent.
- because our immigrant community deserves nothing less.

**Requirements**:

- Excellent verbal and written communication skills in English and Spanish;
- Demonstrate analytical and problem-solving skills in a fast-paced environment;
- MUST maintain strong attention to detail;
- Assist our clients over the phone with their requests and answer their questions;
- Achieve a high level of productivity with great accuracy;
- Multi-task in a fast-paced environment with competing demands;
- Demonstrate flexibility and initiative regarding assignments;
- Organization skills;
- Ability to handle a high volume of calls with varying degrees of questions or concerns;

**Responsibilities**:

- Immediately contact every potential client and establish relationship with client;
- Screen telephone calls before scheduling an attorney-client consultation;
- MUST schedule appointments for potential clients through a variety of our tools;
- MUST reach at least 100 calls a day;
- Follow up with pending inquiries;
- Update logs and reporting systems to reflect status of all potential new clients;
- Maintain the highest level of customer care while demonstrating a friendly and cooperative attitude even with a high volume of inbound calls.
- Performance based on metrics

**Qualifications**
- Speak English and Spanish with full proficiency
- Excellent verbal skills
- 2-3 years of customer service experience
- Strong background with performance-based metrics
- Resourceful and motivated to solve issues as they arise
- Customer service and sales attitude
- Calm under pressure
- Detail-oriented
- Organized
- Strong ability to multi-task
- Effective communicator
- Be comfortable navigating multiple windows and tabs on a desktop computer.

**Schedule**:

- 10:00 am to 7:00 pm (Time may vary)
- 1 day off (to be determined)

Tipo de puesto: Tiempo completo

Sueldo: $2.000.000 - $2.400.000 al mes


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