Staff Legal Applications Analyst

hace 2 meses


Bogota, Colombia Twilio A tiempo completo

**See yourself at Twilio**

Join the team as our next as a Staff Legal Applications Analyst

**Who we are & why we're hiring**

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

**About the job**

**Responsibilities**

In this role, you'll:

- Oversee and manage legal matters using ONIT, including case intake, matter tracking, documentation, and reporting
- Provide timely and effective support to the Legal business team
- Lead the configuration and customization of ONIT matter management modules to align with organizational needs and workflow
- Create and maintain detailed documentation, including FAQs, troubleshooting guides, and best practices
- Analyze legal workflows and processes, identify areas for improvement, and propose ONIT-based solutions to enhance efficiency and compliance
- Ensure the accuracy and integrity of legal data within ONIT matter management systems, implementing data governance best practices
- Provide training and ongoing support to end-users on ONIT
- Work in an AGILE manner as the team pivots to a SAFe working model with story intake, iteration planning and execution.

**Qualifications**

**Required**:

- Bachelor's degree in Legal Studies, Business, Information Technology, or related field. Advanced degree or ONIT certifications are a plus.
- Strong analytical skills with the ability to interpret complex legal data within Legal Matter Management systems
- Excellent communication and interpersonal skills in English
- Ability to troubleshoot technical issues and provide effective solutions
- Detail-oriented with strong organizational skills
- Teamwork-oriented with a strong focus on customer satisfaction
- Comfortable to work across time zones - bulk of users in US region

**Desired**:

- Experience in a US client-facing support role
- AGILE or SAFe experience

**Location**

This role will be based in our Bogota, Colombia office.

**What We Offer**

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

**Twilio thinks big. Do you?**

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

If this role isn't what you're looking for, please consider other open positions.


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