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Associate - Business Support
hace 3 semanas
**Title**:Associate (Business Support)
**Location**:GSC BOG
Provide services to our business partners from building, configuring business data and intelligence, providing standard as well as customized reporting, also providing administrative support to IT organization**.**
**Key Responsibilities**:
- Address and resolve DHLi requests promptly and efficiently, ensuring a high level of customer satisfaction.
- Provide support for track and trace activities, ensuring accurate and timely information is available to customers. Contribute to performance reporting for the Customer Care Program in the US.
- Collaborate with Shipment Management and stations to follow up on missing data, ensuring completeness and accuracy of information.
- Cross-training within the team.
**Skills / Requirements**:
- Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
- Excellent verbal and written communication skills & business skills in English and Spanish. English Level: Medium
- MS Excel and other MS Office tools intermediate knowledge (data analysis)
- Customer service and communication skills.
- High Energy
- Dynamism
- Teamwork and autonomy
- Adaptability. Quick Learner.
- Resolutive skills
**Relevant information**:
- Salary: $1.735.950
- Type of Contract: Indefinite - Directly with DHL Colombia.
- Performance bonus from 7% to 13% of salary ($121.517min
- $225.674max)
- Food Allowance: $95.564
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