Associate - Business Support

hace 5 meses


Bogota, Colombia DHL A tiempo completo

**Title**:Associate (Business Support)

**Location**:GSC BOG

Provide services to our business partners from building, configuring business data and intelligence, providing standard as well as customized reporting, also providing administrative support to IT organization**.**

**Key Responsibilities**:

- Address and resolve DHLi requests promptly and efficiently, ensuring a high level of customer satisfaction.
- Provide support for track and trace activities, ensuring accurate and timely information is available to customers. Contribute to performance reporting for the Customer Care Program in the US.
- Collaborate with Shipment Management and stations to follow up on missing data, ensuring completeness and accuracy of information.
- Cross-training within the team.

**Skills / Requirements**:

- Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
- Excellent verbal and written communication skills & business skills in English and Spanish. English Level: Medium
- MS Excel and other MS Office tools intermediate knowledge (data analysis)
- Customer service and communication skills.
- High Energy
- Dynamism
- Teamwork and autonomy
- Adaptability. Quick Learner.
- Resolutive skills

**Relevant information**:

- Salary: $1.735.950
- Type of Contract: Indefinite - Directly with DHL Colombia.
- Performance bonus from 7% to 13% of salary ($121.517min
- $225.674max)
- Food Allowance: $95.564


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