Support Associate

hace 6 meses

Bogota, Colombia Quorum Software A tiempo completo

**Support Associate**

**Location: Bogota, Colombia**

**Model of Work: Hybrid**

**_
Please Submit your CV/Resumé in English._**_ _**_Only resumes submitted in English will be considered._**

Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation.

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the energy industry. Throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

**Overview**

**Responsibilities**
- Responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations of software defects within SLA timelines
- Work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents
- Participate in the configuration, enhancement, and testing phases associated with software changes
- Implement and support of master data management solutions
- Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions
- Ensure proper documentation of assigned incidents, including internal and external communications
- Responsible for taking resolved customer issues and curating them into a knowledge base system to allow customers to self-serve
- Ability to work effectively with global cross-functional teams
- Responsible for periodic after hours on call support for critical issues
- Ensure successful completion of personal and team deliverables
- And other duties as assigned.

**Requirements***
- 0 - 2 year(s) of working experience in delivering solution support or solution implementation is required for this position
- Moderate experience in PL/SQL. Understanding of data structures and execution of “select, update & delete” statements.
- Basic understanding of software development with good technical skills including knowledge in software technologies like.Net, Java, Perl or Shell
- Basic understanding of Datacenter & Cloud Infrastructure services (i.e., AWS and Azure) would be added advantage
- Basic knowledge of ITIL Concepts within IT Service Management and how it applies to IT Customer Support, Ticket Resolutions and Escalations is a plus
- Basic knowledge of IT Service Management Tools (Salesforce, ServiceNOW, JIRA, ADO, etc) to manage Customer Service Management engagements
- Proficient in Microsoft Office products
- Strong proficiency in writing and verbal communication to stakeholders in English
- Strong interpersonal skills
- A sense of urgency about solving problems and attaining favorable results
- Ability to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations
- A team player and enjoy working in a multi-cultural environment
- Fluent in English, both written and verbal

**Additional Details**

**_
Please Submit your CV/Resumé in English._**_ _**_Only resumes submitted in English will be considered._**

**About Quorum Software**

**Diversity Statement**: At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.
- Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._

  • Associate - Business Support

    hace 6 meses

    Bogota, Colombia DHL A tiempo completo

    **Title**:Associate (Business Support) **Location**:GSC BOG Provide services to our business partners from building, configuring business data and intelligence, providing standard as well as customized reporting, also providing administrative support to IT organization**.** **Key Responsibilities**: - Address and resolve DHLi requests promptly and...

  • R2p Associate

    hace 6 meses

    Bogota, Colombia Kenvue A tiempo completo

    **R2P Associate**-2307011105W Description Kenvue, part of the Johnson & Johnson Family of Companies (Kenvue), is currently recruiting for: R2P Associate **This role will be part of the Enterprise Business Solutions (EBS) in the procurement pillar. The EBS organization provides best-in-class, cost-effective financial, compliance, procurement, and...

  • Platform Support Associate

    hace 6 meses

    Bogota, Colombia Velocity Global A tiempo completo

    *** We are currently looking to hire a Platform Support Associate to join our growing Platform Support team. This team is a Customer Care division of Velocity Global, which provides 24/5 global support to our clients and internal functional teams. Velocity Global is a high-growth International Professional Employment Organization (PEO) delivering...

  • Support Associate

    hace 6 meses

    Bogota, Colombia Quorum Software A tiempo completo

    **Support Associate** **Location: Bogota, Colombia** **Model of Work: Hybrid** Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services solutions company and...

  • Legal Support Associate

    hace 6 meses

    Bogota, Colombia Sezzle A tiempo completo

    **About Sezzle**: Sezzle is a cutting-edge fintech company dedicated to financially empowering the next generation. With only one in three millennials owning a credit card and the majority lacking their desired credit scores, Sezzle addresses these challenges through a payment platform that offers interest-free installment plans at online stores. By...

  • R2p Triage Associate

    hace 5 meses

    Bogota, Colombia Kenvue A tiempo completo

    Description Kenvue, part of the Johnson & Johnson Family of Companies (Kenvue), is currently recruiting for: R2P Triage Associate **This role will be part of the Enterprise Business Solutions (EBS) in the procurement pillar. The EBS organization provides best-in-class, cost-effective financial, compliance, procurement, and enablement solutions to our...

  • Support Associate

    hace 6 meses

    Bogota, Colombia Quorum Software A tiempo completo

    **Support Associate - Measurement Applications** **Work Hours: 8:00AM - 5:00PM CENTRAL STANDARD TIME** **Location: Bogota, Colombia** **Model of Work: Hybrid** **_ Please Submit your CV/Resumé in English._**_ _**_Only resumes submitted in English will be considered._** Are you excited by challenges? Do you enjoy working in a fast-paced, international,...

  • Platform Support Associate Tier 1

    hace 6 meses

    Bogota, Colombia Velocity Global A tiempo completo

    *** We are currently looking to hire a Platform Support Associate to join our growing Platform Support team. This team is a Customer Care division of Velocity Global, which provides 24/5 global support to our clients and internal functional teams. This role will be based in Colombia but serving global clients and will report to the Platform Support...

  • Associate Medical Writer

    hace 6 meses

    Bogota, Colombia MSD A tiempo completo

    The Associate Medical Writer gains experience writing documents that support the clinical regulatory writing portfolio. With oversight, the Associate Medical Writer: - Prepares selected components of regulatory clinical documents (e.g., clinical study reports, participant narratives, investigator’s brochure updates, informed consents) per company and...

  • Donor Engagement Associate

    hace 2 meses

    Bogota, Colombia intuitive solutions A tiempo completo

    We are looking for a passionate and dedicated Donor Engagement Associate to join our remote team This role is based in Colombia and is key to building relationships with donors to support our mission. Key Responsibilities: Serve as the first point of contact with donors, delivering outstanding customer service Build and maintain relationships with donors...

  • Donor Engagement Associate

    hace 2 meses

    Bogota, Colombia intuitive solutions A tiempo completo

    We are looking for a passionate and dedicated Donor Engagement Associate to join our remote team This role is based in Colombia and is key to building relationships with donors to support our mission. Key Responsibilities: Serve as the first point of contact with donors, delivering outstanding customer service Build and maintain relationships with donors...

  • Associate - Caribbean

    hace 6 meses

    Bogota, Colombia CrossBoundary A tiempo completo

    **Associate** **CrossBoundary **Caribbean** **About the Firm** As an Associate, you will be tasked with evaluating investment opportunities, conducting macroeconomic markets assessments, and providing transaction support to both investors and capital seekers. Experience working with a range of stakeholders (including private equity firms, Development...

  • Fp&a Associate

    hace 5 meses

    Bogota, Colombia minka_ A tiempo completo

    **Why** minka_ is an open payments network that enables money to flow. We are a lean, purposely small, well funded startup that is playing the long game. We are selective and take care of our (dream) team, so you will be well compensated. We value highly-motivated, somewhat crazy, and creative individuals that believe in our mission. Our vision is to...

  • IT Support Associate

    hace 6 meses

    Bogota, Colombia IQVIA A tiempo completo

    Job Overview Acts as Lead Programmer to plan and coordinate database design, development, implementation, maintenance, and user support of clinical systems. Provides technical expertise in conjunction with domain knowledge to create programs using statistical analysis system language to support client clinical data studies Essential Functions - Acts as Lead...

  • Human Resources Associate

    hace 6 meses

    Bogota, Colombia Insharo Consulting A tiempo completo

    **Overview**: We are a dynamic and innovative company specializing in Business Consulting that partners with organizations to achieve growth, efficiency, and sustainable success. We are currently seeking a highly talented and motivated HR Associate to join our team in Columbia. The HR Associate will play a crucial role in supporting the team by assisting...

  • IT Support Associate

    hace 6 meses

    Bogota, Colombia Novasyte A tiempo completo

    Job Overview Acts as Lead Programmer to plan and coordinate database design, development, implementation, maintenance, and user support of clinical systems. Provides technical expertise in conjunction with domain knowledge to create programs using statistical analysis system language to support client clinical data studies Essential Functions - Acts as...

  • Support Associate

    hace 6 meses

    Bogota, Colombia Quorum Business Solutions A tiempo completo

    **Support Associate - Midstream Applications** **Location: Bogota, Colombia** **Model of Work: Hybrid** Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional...

  • Client Care Associate

    hace 2 meses

    Bogota, Colombia Visa A tiempo completo

    Job DescriptionPosition Description:The Client Care Support Associate will be part of our Client Services team within the Global Contact Center organization and will be responsible for supporting financial institutions and partners with our Visa Direct ProductsB2B Connect product. As a Client Care Support Associate you will be working with external clients...

  • Sales Associate

    hace 6 meses

    Bogota, Colombia Sagan A tiempo completo

    **Job Position: Sales Associate - Latam** **Location**:Remote (PST Timezone) **Working Schedule**: Sunday - Thursday or Tuesday to Saturday, 08:00 AM to 05:00 PM PST **Job description**: Join our Sales Team as a Sales Associate, where your role will be instrumental in propelling our business forward. As a Sales Associate, you will manage a range of...

  • Associate Lead, Payroll

    hace 6 meses

    Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Provides support to the Global Payroll Department and ensures the timely and accurate processing of payroll records by compiling, organizing, reviewing, and entering data in global payroll systems as necessary, with a focus in USA and CAN payrolls. A team player who can identify opportunities...