Technical Support Officer

hace 3 semanas


Desde casa, Colombia TheHive A tiempo completo

**POSITION**:Technical Support Officer

**SECTION/UNIT**:Technology

**Reports to**: Chief Technology Officer

**Supervises**:N/A

**JOB PURPOSE**

The Technical Support Officer implements and supports cloud-based solutions for messaging, collaboration, endpoint management and related security policies. The incumbent will also act as the first point of contact for users who need technical support. Common tasks include installing, configuring, upgrading and repairing user hardware, operating systems and software.

**RESPONSIBILITIES AND DUTIES**

Oversee and maintain the companys Microsoft 365 cloud environment and related software.

Monitor usage patterns and usage rates to ensure that employees are using the system efficiently and effectively.

Work closely with the Cybersecurity Analyst to implement security policies governing use of the hardware and software systems.

Collaborate with the Cybersecurity Analyst to monitor the corporate network and systems for potential vulnerabilities, identify risks, and take action to mitigate them.

Maintain an inventory of end-user hardware and their assignment to specific employees.

Addressing user requests for assistance issues pertaining to their accounts, hardware faults or problems with the cloud messaging and collaboration platforms.

Providing remote support where feasible for user-reported issues.

Escalating complex issues to the relevant software vendors where required and tracking the issues to resolution.

Providing support in the form of procedural documentation.

Author, edit and publish quality knowledge base content to improve self-service resources.

Identify areas of improvement in the support and run processes that could increase user experience and reduce reported issues.

**KNOWLEDGE AND SKILLS**

Up-to-date knowledge of the Microsoft 365 or Modern Work ecosystem.

Awareness of cybersecurity threat modelling principles.

Writing case notes and error logs

Hardware & software diagnosis

Basic knowledge service desk tools

Knowledge of administration in active directories (e.g. users, computers, security groups and distribution lists)

Attention to detail and good problem-solving skills.

Excellent interpersonal skills.

**QUALIFICATIONS AND EXPERIENCE**

BSc. In Computer Science/Engineering or a related field.

Experience in managing full or hybrid cloud environments. Microsoft 365 experience preferred.

**DESIRED ATTRIBUTES AND BEHAVIOURAL COMPETENCIES**

Collaboration, transparency, safety, and trust

Good written and verbal communication.

Ability to communicate well with others

Initiative

Flexibility

**SPECIAL CONDITIONS**

Occasional long hours for example, if an outage occurs outside normal working time and needs to be addressed or an implementation must be performed in off-peak hours.

**FUNCTIONAL RELATIONSHIPS**

**External**:Software vendors and partners

**Internal**:Executive & Senior Management, Growth, Product, Technology and Operations teams.

**PERFORMANCE CRITERIA**

Timeliness and responsiveness

Execution of goals by agreed timeframe

Deliver exceptional customer and business results.

**Salary**: $7,245,210 per month



  • Desde casa, Colombia Peak Support A tiempo completo

    **Join Peak Support: Where Passion Meets Purpose** At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're...


  • Desde casa, Colombia iMinTech A tiempo completo

    **Main Duties and Responsibilities**: - Pre-Sales - Conduct quality product training and technical guidance to customers to resolve technical problems - Build a quality relationship with customers and managers - Provide in-house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on...


  • Desde casa, Colombia iMinTech A tiempo completo

    **Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customers to resolve technical problems - Build a quality relationship with customers and managers - Provide in-house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on...


  • Desde casa, Colombia iMinTech A tiempo completo

    About the Job Main Duties and Responsibilities: Pre-Sales Conduct quality product training and technical guidance to customer to resolve technical problems Build quality relationship with customers and managers Provide in house technical support to sales staff Leading the design of the program for the customer Constantly collect and feedback on...


  • Desde casa, Colombia iMinTech A tiempo completo

    **About the Job** **Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and...


  • Desde casa, Colombia iMinTech A tiempo completo

    **Main Duties and Responsibilities**: Territory in charge: Latam & Europe **Pre-Sales**: - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer -...


  • Desde casa, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers....


  • Desde casa, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Application Platform Support team is looking for an Associate Manager of Technical Support to join us in Bogota, Colombia. In this role, you will join a team that is responsible for supporting our suite of Red Hat Application Services solutions and Red Hat OpenShift Container Platform. You'll oversee a team of engineers that...


  • Desde casa, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Global Support Services team is adding an Associate Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription...


  • Desde casa, Colombia Barcode Hero A tiempo completo

    Company Overview: At Barcode Hero, we are at the forefront of retail technology solutions, specializing in barcode and labeling technologies that streamline operations for businesses of all sizes. Our innovative approach and dedication to quality have made us a leader in our field, providing comprehensive solutions that include software, hardware, and expert...

  • Local Safety Officer

    hace 2 semanas


    Desde casa, Colombia ProductLife Group A tiempo completo

    PLG is currently seeking a highly motivated individual for the position of Local Safety Officer in Colombia. As a vital member of our team, you will be responsible for ensuring compliance with local and international safety regulations in the pharmaceutical industry. Join us in our mission to uphold the highest standards of safety and quality in...

  • Local Safety Officer

    hace 1 semana


    Desde casa, Colombia ProductLife Group A tiempo completo

    PLG is currently seeking a highly motivated individual for the position of Local Safety Officer in Colombia or Mexico. As a vital member of our team, you will be responsible for ensuring compliance with local and international safety regulations in the pharmaceutical industry. Join us in our mission to uphold the highest standards of safety and quality in...


  • Desde casa, Colombia DreamHost A tiempo completo

    **Why work for DreamHost?** We help people own their digital presence. It's not just wishful thinking. It's our noble cause — an idea that drives everything we do. When you put your dreams online—your words, your photos, your creations—you shouldn't have to worry about your service provider mining that data for marketing purposes. Those are your...


  • Desde casa, Colombia Fos Feminista A tiempo completo

    **About Fòs Feminista** Fòs Feminista is an intersectional feminist organization centered around the sexual and reproductive rights and needs of women, girls, and gender-diverse people. Led and governed by the Global South, Fòs Feminista works as an alliance of organizations in 40+ countries worldwide to advance sexual and reproductive health, rights,...


  • Desde casa, Colombia Openpath Security Inc. A tiempo completo

    Company Overview Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. We unify voice, data, video and analytics in one...


  • Desde casa, Colombia Red Hat Software A tiempo completo

    About the job: Red Hat is seeking a Senior Cloud Technical Support Engineer with a strong background in OpenShift and Kubernetes cluster deployment and configuration to join our Cloud Services Customer Experience team in Colombia. The Red Hat Cloud Services Customer Experience organization is responsible for the strategy, design, and implementation of the...

  • Support Engineer

    hace 2 semanas


    Desde casa, Colombia Instaleap A tiempo completo

    **What this is all about** We are a global company focused on developing the best fulfillment & delivery technology in the world. We provide leading retailers such as Walmart, Falabella, and HEB with advanced software solutions to conquer the eCommerce market through flawless operations. Our technology is designed to operate at a large scale, driving cost...


  • Desde casa, Colombia Aveco A tiempo completo

    **Location: Colombia (remote-first)** **Would you like to work in a TV station environment? Do you enjoy communicating with people from different parts of the world and helping others? Then join our international support team.** **This is a great opportunity for a skilled junior/student to start her/his career. You can grow with us!** **About the role** -...


  • Desde casa, Colombia Fos Feminista A tiempo completo

    **About Fòs Feminista** Fòs Feminista is as an intersectional feminist organization centered around the sexual and reproductive rights and needs of women, girls, and gender-diverse people. Led and governed by the Global South, Fòs Feminista works as an alliance of organizations in 40+ countries worldwide to advance sexual and reproductive health, rights,...

  • Helpdesk Support

    hace 3 semanas


    Desde casa, Colombia POS Solutions A tiempo completo

    Essential Functions: Serve as the first point of contact for customers Perform remote troubleshooting using an effective problem-solving approach Able to effectively communicate troubleshooting steps to customers over the phone Adhere to the operating protocol of the company Oversee Help Desk tickets effectively and efficiently Document customer interactions...