Technical Support Specialist
hace 6 meses
Company Overview:
At Barcode Hero, we are at the forefront of retail technology solutions, specializing in barcode and labeling technologies that streamline operations for businesses of all sizes. Our innovative approach and dedication to quality have made us a leader in our field, providing comprehensive solutions that include software, hardware, and expert support. As we continue to grow and expand our offerings, we are looking for passionate individuals to join our team and contribute to our mission of delivering exceptional service and cutting-edge technology products.
Role Summary:
Key Responsibilities:
- Provide exceptional post-sale support to customers.
- Remotely install and configure label software and printers.
- Schedule and conduct appointments with new customers for software installation and configuration.
- Troubleshoot and resolve any technical issues related to our products.
- Ensure customer satisfaction through prompt and efficient service.
- Collaborate with the sales team to understand customer needs and provide tailored solutions.
Required Skills and Qualifications:
- Fluent in writing and speaking English and Spanish
- A 4-year degree in a Technology field, or a 2-year degree plus relevant experience.
- Strong problem-solving skills and the ability to troubleshoot technical issues.
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple tasks simultaneously.
Desired Experience:
- Experience in technical support, particularly with software and printer installations, is highly desirable.
- Familiarity with barcode technology is a plus but not required.
**Location**:
- This is a fully remote position, with 1-2 times travel to the USA for training.
Working Hours and Environment:
- Full-time position, Monday to Friday, 9 AM to 6 PM Central Time, adhering to the USA holiday calendar.
Salary and Benefits:
- Salary: $15,600,000 Colombian Peso per month depending on experience.
- Benefits include allowances for lunch, phone, and internet.
**Salary**: $1,460,000 - $2,100,000 per month
**Language**:
- English (required)
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