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Latam Technical Support Engineer
hace 2 meses
About the Job
Main Duties and Responsibilities:
Pre-Sales
Conduct quality product training and technical guidance to customer to resolve technical problems
Build quality relationship with customers and managers
Provide in house technical support to sales staff
Leading the design of the program for the customer
Constantly collect and feedback on customers and market’s demand toward company’s products
After-Sales
After-sales technical support (training, maintenance, hands-on repair, remote support)
Feedback product related issues to research and development personnel for improvement
Summarize issues and organize them into technical questions on reporting
Develop and produce quality guidelines materials as per customer requirement
Non-Technical Requirements:
Good written and spoken communication skills
Support focus mind, capable to solve / simplify customer challenges
Willing to learn and patience when dealing with tight timelines
Good analytic thinking and ability of solving the technical problems
Be friendly, energetic, passionate independently
**Job Requirement**:
Technical competency in android POS or any relevant experience will be bonus
Must understand coding logic
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