Latam Technical Support Engineer

hace 2 meses


Desde casa, Colombia iMinTech A tiempo completo

About the Job

Main Duties and Responsibilities:
Pre-Sales

Conduct quality product training and technical guidance to customer to resolve technical problems

Build quality relationship with customers and managers

Provide in house technical support to sales staff

Leading the design of the program for the customer

Constantly collect and feedback on customers and market’s demand toward company’s products

After-Sales

After-sales technical support (training, maintenance, hands-on repair, remote support)

Feedback product related issues to research and development personnel for improvement

Summarize issues and organize them into technical questions on reporting

Develop and produce quality guidelines materials as per customer requirement

Non-Technical Requirements:
Good written and spoken communication skills

Support focus mind, capable to solve / simplify customer challenges

Willing to learn and patience when dealing with tight timelines

Good analytic thinking and ability of solving the technical problems

Be friendly, energetic, passionate independently

**Job Requirement**:
Technical competency in android POS or any relevant experience will be bonus

Must understand coding logic



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