Technical Support Representative Tier 1
hace 5 días
Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Présentation de l'entreprise
Motorola Solutions est là pour nos clients lorsque tout est en jeu. Dans les moments extrêmes - lorsqu'un ouragan se pose ou lorsqu'un incendie se déclare. Et dans les moments de tous les jours - lorsqu'un colis arrive juste à temps pour les vacances ou lorsqu'un enfant ne manque pas le bus scolaire afin de rentrer chez lui.
Nous unifions voix, données, vidéo et analytique dans un écosystème intégré afin de permettre aux individus, aux entreprises et aux communautés de travailler ensemble de manière puissante. Pour aider les gens à prendre de meilleures décisions, à agir avec confiance et à donner le meilleur d'eux-mêmes dans les moments qui comptent. Apportez votre passion, votre potentiel et vos talents à Motorola Solutions et entrez dans une carrière qui compte.
Department Overview
Envysion, now a Motorola Solutions company, is a leading provider of enterprise video security and business analytics solutions for the quick-service restaurant and retail industries.
Envysion's cloud-based solution integrates video systems with sales data to proactively identify potentially fraudulent transactions and optimize operations without the need to monitor hours of video footage.
**Job Description**:
**Responsibilities**:
- Provide first level phone support, performing problem recognition, research, isolation in a Linux environment, resolving hardware & software issues or escalating issues to Tier 2 team- Assist inexperienced or nontechnical end users in resolving issues- Diagnoses browser and networking issues- Records and/or maintains accurate information within ticketing system- Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided- Work in a team environment- Coordinating, working with and following up on work performed by field techs
Qualifications:
- High School diploma or College- 2+ years of Inbound/Outbound Technical Support Center experience- Customer facing experience preferred- Proficient in configuring and troubleshooting production services a plus- Possess technical aptitude for performing technical tasks to resolve customer issues- Ability to work in a high intensity, fast paced environment- Must have excellent customer service skills and manage time well, working with multiple clients at the same time- Must be able to communicate empathetically, logically and clearly
Basic Requirements- High School diploma or College Degree in Administration, IT, or Technology- Customer Service experience- Technical Support in a Call Center environment
LI-JM3
Travel Requirements
None
Relocation Provided
None
Position Type
New Grad
Referral Payment Plan
Yes
- EEO Statement_
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