Technical Support Engineer
hace 3 días
**Main Duties and Responsibilities**:
Territory in charge: Latam & Europe
**Pre-Sales**:
- Conduct quality product training and technical guidance to customer to resolve technical problems
- Build quality relationship with customers and managers
- Provide in house technical support to sales staff
- Leading the design of the program for the customer
- Constantly collect and feedback on customers and market’s demand toward company’s products
**After-Sales**:
- After-sales technical support (training, maintenance, hands-on repair, remote support)
- Feedback product related issues to research and development personnel for improvement
- Summarize issues and organize them into technical questions on reporting
- Develop and produce quality guidelines materials as per customer requirement
**Non-technical requirements**:
- Good written and spoken communication skills
- Support focus mind, capable to solve / simplify customer challenges
- Willing to learn and patience when dealing with tight timelines
- Good analytic thinking and ability of solving the technical problems
- Be friendly, energetic, passionate independently
**Job requirement**:
- Technical competency in android POS or any relevant experience will be bonus
- Must have IT knowledge and hand-on person
-
Customer Service/technical Support Representative
hace 7 meses
Desde casa, Colombia Peak Support A tiempo completo**Join Peak Support: Where Passion Meets Purpose** At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're...
-
Technical Support Engineer
hace 7 días
Desde casa, Colombia iMinTech A tiempo completo**Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers...
-
Technical Support Engineer
hace 7 días
Desde casa, Colombia iMinTech A tiempo completoMain Duties and Responsibilities: Territory in charge: Latam & Europe Pre-Sales - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly...
-
Technical Support Specialist
hace 7 meses
Desde casa, Colombia US-based Technical Concierge Company A tiempo completo**Technical Support Specialist - Colombia/Ecuador** **Compensation**: $6,000 - $7,200 yearly **Responsibilities**: - Identify, thoroughly research, and resolve intricate technical problems, documenting and monitoring their progress for timely resolution. - Ability to work in a fast-paced environment. - Diagnose, troubleshoot, and replicate customer...
-
Latam Technical Support Engineer
hace 8 meses
Desde casa, Colombia iMinTech A tiempo completo**Main Duties and Responsibilities**: - Pre-Sales - Conduct quality product training and technical guidance to customers to resolve technical problems - Build a quality relationship with customers and managers - Provide in-house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on...
-
Latam Technical Support Engineer
hace 8 meses
Desde casa, Colombia iMinTech A tiempo completo**Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customers to resolve technical problems - Build a quality relationship with customers and managers - Provide in-house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on...
-
Wifi Support Engineer
hace 7 meses
Desde casa, Colombia Staff4Me A tiempo completoStaff4Me is currently looking for a skilled and dedicated Wifi Support Engineer to join our team. As a Wifi Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for wifi-related issues. You will collaborate with clients and cross-functional teams to deliver reliable and high-performance wifi...
-
Wireless Support Engineer
hace 7 meses
Desde casa, Colombia Staff4Me A tiempo completoStaff4Me is currently seeking a knowledgeable and dedicated Wireless Support Engineer to join our team. As a Wireless Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for wireless networks, ensuring the stable and optimal performance of wireless networks, and collaborating with clients and...
-
Technical Support Engineer
hace 4 días
Desde casa, Colombia Chronos Consulting A tiempo completoOur client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet. As part of the Global Support and Maintenance group, the Support Engineer will be Responsible for the technical support of the company’s products and solutions ...
-
Security Engineer
hace 5 días
Desde casa, Colombia Peak Support A tiempo completoPeak Support, a rapidly growing outsourcing firm serving some of today’s most innovative companies, is seeking an exceptional Security Engineer from the Philippines to join our growing team. Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we now have approximately 1300+ team members in the...
-
Technical Support Engineer
hace 7 meses
Desde casa, Colombia Red Hat Software A tiempo completoAbout the job: Red Hat is seeking a Cloud Technical Support Engineer with a strong background in Cloud and Containers deployment and configuration to join our Cloud Services Customer Experience team in Colombia. The Red Hat Cloud Services Customer Experience organization is responsible for the strategy, design, and implementation of the end-to-end customer...
-
Support Engineer
hace 7 meses
Desde casa, Colombia Howdy A tiempo completo**Join Howdy to discover a new way of working remotely** At Howdy, we connect top Latin American talent with leading US companies. Unlike other online marketplaces and job platforms, we're a community that cares about people. Our whole ethos is people-first. **What's so different about us?** - **We're driven by your well-being: We prioritize your growth...
-
Technical Support Engineer
hace 5 días
Desde casa, Colombia CSG A tiempo completoHi, I'm Erika Plazas , your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experience extraordinary. Channel the power of YOU and begin the...
-
Technical Support Engineer
hace 6 meses
Desde casa, Colombia Wallarm A tiempo completo**Short facts about us**: - We are a global remote-first team of 100+ people on 4 continents and in 10+ countries. - We have been protecting our clients since 2014. - The company has raised over $10M in investments. - The company passed Y Combinator, the most prestigious incubator in Silicon Valley, from which Dropbox, Stripe, Docker, etc. came out. **Our...
-
Technical Support Representative
hace 6 meses
Desde casa, Colombia SupportNinja A tiempo completoWe’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status...
-
Associate Customer Support Specialist
hace 7 meses
Desde casa, Colombia Red Hat Software A tiempo completoAbout the job: The Red Hat Customer Experience and Engagement (CEE) team is Looking for a fluent English speaker with an interest in learning about Linux and other Red Hat’s technologies to join us as a Customer Support Specialist in Colombia. In this role, you will work as part of a multicultural and multilingual customer-facing technical support team...
-
Technical Support Engineer- It
hace 7 meses
Desde casa, Colombia Doit Security, Inc. A tiempo completo**Company Description** Every industry and market segment are moving toward using the cloud and becoming more digital. Doit Security supports cloud security companies that have been shaping the emerging SASE category. We provide enterprise-level services to customers all around the world. Along with protecting against destructive attacks and data...
-
Technical Support Representative
hace 6 meses
Desde casa, Colombia SupportNinja A tiempo completoWe’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status...
-
Technical Support Representative
hace 7 meses
Desde casa, Colombia SupportNinja A tiempo completoWe’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status...
-
Support Engineer
hace 7 meses
Desde casa, Colombia Kpler A tiempo completoIn a world where trades are happening faster than ever to answer our needs, where sustainability is not just an option anymore, clarity and trust in the information we trade with are a must. So, say hello to Kpler! We exist to facilitate sustainable and efficient trade to meet the changing needs of our world. To do so we've built a Data-as-a-Service...