Customer Support Jr

hace 4 meses


Barranquilla, Colombia Apparta A tiempo completo

Apparta es un mercado de tecnología para restaurantes que maximiza la productividad al ofrecer mesas vacías con descuentos en todo el menú para que los consumidores reserven a través de nuestra aplicación móvil

Con base en la estrategia de gestión del rendimiento, se ofrecen mayores descuentos en horas de menor actividad y menores descuentos en horas de alta demanda. Nuestro objetivo es aumentar la tasa de ocupación baja de los restaurantes (promedio de 40% en América Latina), una oportunidad de $251.000 millones de dólares. Estamos ahora operando en 4 ciudades principales de Colombia; Bogotá, Medellín, Barranquilla y Cartagena.

Contamos con el respaldo de 7 Venture Capitals de renombre en Latinoamérica y USA, además de ser parte de importantes programas aceleradores como Latitud Fellowship Program y Endeavor Scale Up Accelerator Program. Apparta es también una de las 30 Promesas Empresariales de Forbes.

Por tanto el UX/UI designer tendrá como objetivo: Mejorar todas las aristas que involucran la experiência de nuestros usuarios, profundizar en el diseño de la interfaz, rediseño y presentación de mejoras constantes de la app.

Algunas funciones:

- Atención y resolución de tickets por mail y whatsapp.
- Gestión de llamadas a aliados y comensales con el fin de generar insights que permitan la mejora contínua de la app.
- Elaboración de informes semanales.
- Horario: D-D con un dia compensatorio a la semana

Qué debes tener:

- +6 meses de experiência en atención al cliente vía chat y telefónica, preferiblemente en startups.
- Residir en la ciudad de Barranquilla.
- Excelente manejo de objeciones.
- Buen manejo de excel, whatsapp, plataformas de customer y seguimiento.

Salario:

- $1.000.000 + $300.000 de variable por cumplimiento de metas.

Tipo de puesto: Tiempo completo, Indefinido

Salario: $1.000.000 al mes



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