Technical Support and Customer Service Specialist

_**Position: Technical Support and Customer Service Specialist**_ **Responsibilities**: Create and manage support tickets, ensuring detailed documentation for each incident. Diagnose technical issues, provide solutions, and escalate complex problems to the appropriate teams. Collaborate closely with other departments to ensure efficient resolution of...

Job SummaryThe Technical Support Specialist serves as the initial point of contact for users contacting our IT Service Desk, delivering exceptional customer service. In this role, the specialist will be expected to handle multiple accounts and provide timely resolutions to technical issues.Responsibilities:Manage and organize the Incident and Request Queue...

Job Summary:The Senior Technical Support Specialist serves as the initial point of contact for users contacting our IT Service Desk, delivering exceptional customer service. In this senior role, the specialist will handle multiple accounts utilizing their expertise to address incoming calls, chats, and tasks.Main Responsibilities:Promptly address incoming...

**Unify CX** is looking for an extraordinary **_Technical Support Specialists_** to join our motivated and ambitious team. **What Will You Do?** In this position you will: - Address customer concerns with active listening, providing thorough, step-by-step resolutions tailored to their needs. - Ensure customer satisfaction by resolving issues completely...

At CRG Colombia, we are looking a Level 1 Monitoring and Support Specialist for Meraki and Ruckus One Equipment, who is responsible for the continuous monitoring, management, and initial resolution of incidents related to network infrastructures based on Meraki and Ruckus One devices. This role is crucial in ensuring operational continuity and network...

Quantic is a cloud-based point of sale solutions company based in King of Prussia, PA (USA). We are looking for a full-time contract Technical Support Representative and an Onboarding Coordinator who can communicate with customers and troubleshoot POS issues, including basic network connectivity problems. Additional responsibilities for the position...

About the RoleWe are seeking an IT Support Specialist to join our team at Auxis. In this role, you will serve as the primary point of contact for users contacting our IT Service Desk, providing exceptional customer service and technical support.ResponsibilitiesTicket Management: Manage and organize the Incident and Request Queue for Auxis clients, ensuring...

Glowtouch, a UnifyCX company, is growing and we are looking for a IT Desktop Support Specialist to join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest location! What Will You Do? The IT Desktop Support Specialist is responsible for providing technical support to end users for computer hardware,...

Company OverviewSupportYourApp is a leading provider of secure technical, customer support, and CX services for tech companies worldwide. With over 30 countries served and more than 60 languages spoken, we offer a unique opportunity to work with diverse clients and cultures.

As a Support Specialist specializing in Payroll Operations, your primary objective is to provide team-based assistance for new hire reporting, direct deposit return processing, accurate garnishment administration, payroll support, and payroll administration for our small business clients. The Support Specialist embodies our core value of ‘Deliver Wow’,...

Job Summary: The Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the assigned team in...

**About the Role** We are seeking a dynamic and experienced Customer Support Team Leader to join our growing team in Barranquilla, Colombia. As the Customer Support Team Leader, you will be responsible for leading a team of Customer Support Consultants, ensuring they deliver outstanding service to our clients. You will play a critical role in maintaining...

**About the Role** We are seeking a dynamic and experienced Customer Support Team Leader to join our growing team in Barranquilla, Colombia. As the Customer Support Team Leader, you will be responsible for leading a team of Customer Support Consultants, ensuring they deliver outstanding service to our clients. You will play a critical role in maintaining...

We are seeking a forward-thinking and driven Sales Operations Manager to spearhead our Customer Care and Operations Team. This pivotal role is designed for those passionate about blending the art of sales with the science of operational excellence, ensuring both customer service brilliance and impressive sales revenue growth. **Core Responsibilities**: -...

Barranquilla, Colombia | Posted on 11/06/2024 Shift Schedule: 11 am to 8 pm EST, Monday to Friday. Country: Colombia Job Description We are looking for a skilled Customer Service Representative to join our growing staff. In this role, you will be responsible for providing exceptional customer experience to our valuable current, past, and prospective...

**Schedule**: FULL DISPO, de Lunes a Domingo, 2 días off * **Modalidad**: ON SITE, BARRANQUILLA **Job description**: **Responsabilities** - Maintain a high rate of isolved client retention by delivering superior customer service and addressing client inquiries effectively. - Conduct research and resolve client inquiries, providing prompt and accurate...

Key Responsibilities: - Outbound Calls: Conduct targeted outbound calls to potential and existing customers to educate, engage, and guide them through customer journey. - Customer Relationship Management: Develop and maintain strong relationships with customers, providing exceptional service and support. - Case Management: Efficiently handle customer cases...

**Role Purpose**: Jumio is seeking a driven Technical Support professional looking to join our Jumio Technical Support team, based in Barranquilla, Colombia. As an individual contributor, reporting to the Manager, Jumio Technical Support, you will get the chance to work within an international startup as part of a small team where every member's opinion...

Officepartners360 is seeking an experienced Global Customer Support Expert to join our team. Estimated salary: $12-$15 per hour based on location and experience. In this role, you will be responsible for delivering exceptional customer experiences through multiple communication channels.About the JobWe are looking for a skilled professional with a strong...

**About the Role** RPM is seeking an experienced Customer Support Consultant to provide first-level technical and functional support services for our Asset Management Software Solutions (AMT and IMAFS). This is a permanent full-time role based in our Barranquilla, Colombia, office. The role also allows for a flexible hybrid work arrangement. The Customer...