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Bilingual Customer Account Specialist
hace 3 meses
We\'re proud to be the largest minority-owned business in Austin, Texas, USA, and the 4th largest privately owned business headquartered in Austin.
We're growing our team, and we're looking for creative thinkers who want to help us build a better future.This role sits within our Retail Energy Division, is an indefinite contract, and English fluency is required.
Provision and Peak 6 Power & Gas are our retail energy suppliers that supply electricity and natural gas to homes and small businesses in Ohio, Michigan, and California, USA, and are subsidiaries of CarbonBetter.
Position Overview
Our Customer Account Specialists lead our retention selling and cross-selling efforts by interacting with existing customers to retain their services and provide clean energy solutions.
Tasks include making outbound sales calls to existing customers, responding to customer emails and text messages, tracking retention results, cross-selling to existing customers, and taking accountability for all assigned leads.
Responsibilities- Call all daily assigned customer leads and properly disposition each lead in our dialer system
- Ensure each customer receives up to 6 phone calls during a 1week cycle
- Become familiar with sales scripts and procedures to retain customers
- Become an expert in communicating the value of being our customer
- Take clear notes during each customer interaction
- Provide detailed instructions to customers to ensure their retention process is completed
- Always attempt to crosssell additional services
- Review and track sales retention reports, and if required, reconnect with customers to ensure each retention is fully processed
- Join sales meetings with the leadership team to provide feedback and opportunities to improve
- Escalate questions and concerns when needed
- Engage with teammates over Slack in a timely, clear, and consistent manner
- You speak English fluently and are able to hold conversations with native English speakers.
- You are a good listener and able to empathize with customers.
- You have previous experience in telemarketing (sales) and/or customer service.
- You can take detailed notes based on customer interactions.
- You are a team player who is unafraid of asking for help or helping others.
- You can think outside the box and are adept at problemsolving.
- You're extremely patient and reliable.
- You're very comfortable learning new software and following detailed processes.
- You're confident using Google Workspace and Slack and can adapt to new software quickly.
- Surpassing monthly retention targets
- Calling all daily and weekly leads assigned to you
- Overall positive customer interactions and excellent sales skills
- Ability to receive and apply feedback
- Reliable, hardworking, and a focus on accuracy
- Willingness to take on new challenges
- Proactive communication with teammates
- Positive and consistent demeanor with teammates
- Must have one (1) or more years of experience in telemarketing or call centerrelated sales roles
- Must be able to follow specific and detailed instructions and processes
- Must be able to sit at a computer Monday through Friday for eight hours per day
- Must have excellent English verbal and written communication skills
- Must be comfortable learning new software, online tools, and processes
- Must be patient, empathetic, and understanding even in the most challenging circumstances
The working hours for this role are 8:30 am to 5:30 pm CDT and are to remain in sync with the company's Austin HQ (Central Time) throughout the year.
Working LocationOur office is located in the El Poblado area of Medellín.
Salary Breakout
Base:
$3100000
Commission & Bonus Potential:
$1150000
Target Total Salary:
$
- Requerimientos
- Educación mínima: Educación Básica Secundaria
Idiomas:
Inglés
Personas con discapacidad:
Sí
Palabras clave:
kam, account, cuentas, especialista, ventas, cambaceo, sales, nominas, sueldo, paga, retribucion, salary, payslip, payroll, wage, pay, payment, nominista
