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Customer Service Representative
hace 4 meses
This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.
**_
Job Family Definition:
_**Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation.
Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities._ Management Level Definition:
_
_ Responsibilities:
_
- Supports sales processing activities and process improvement for an assigned area, account or process
- Demonstrates capability and understanding of requirements in all areas of sales processing
- Reviews process evaluation results to perform analysis, identify issues and opportunities and provide data to resolve client claims or inquiries
- Communicates analysis results to internal stakeholders
_ Education and Experience Required:
_
- Bachelor's degree in Business Management or equivalent
- Typically 24 years experience
_ Knowledge and Skills:
_
- Experience implementing policies, processes, and analytics methods to support client sales processing
- Understanding of business and sales processing tools, systems and practices
- Familiarity with reviewing and interpreting client agreements
- Strong written and verbal communication skills
- Ability to effectively communicate sales processing plans, proposals, and results and negotiate options
Job:
Sales Operations
Job Level:
Intermediate
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
