IT Technical Support Freelance
hace 2 semanas
Somos una empresa global, con casa matriz en estados unidos y presencia en más de 20 países - incluyendo LATAM.
Somo una organización global enfocada en BPO enfocada y con experiência en el área de near-shore outsourcing, tecnología, desarrollo de soluciones de software y transformación digital.
Actualmente, nos encontramos en la búsqueda de unIT Technical Support, para formar parte de nuestro equipo global. Es una oportunidad para trabajar en modelo
Freelance.
¿Qué harás?
- Manejar la cuenta corporativa de Microsoft Admin Center. Licenciamiento, generación de cuentas, activación y desactivación de cuentas, configuraciones avanzadas por cuentas.
- Configuración de nuevos equipos (laptops, desktops, móviles) con O365, Teams, OneDrive y otras herramientas.
- Configuración de dominios y soluciones en la nube
- Soporte remoto a los usuarios a lo largo de todo LATAM a través de Teams, TeamViewer, Microsoft Remote Desktop, WhatsApp, Celular o otros métodos.
- Seguimiento y resolución de tickets de soporte en los tiempos adecuados y según SLA's.
- Comunicación proactiva de cambios de sistemas operativos, parches, versiones de software y otros a los usuarios y apoyo durante los cambios incluyendo documentación y tutoriales.
¿Qué necesitas?
- 3 años de experiência mínima laboral demostrada como Ingeniero de Soporte Técnico, Ingeniero de Soporte de Escritorio, Técnico de Help Desk de TI o puestos similares.
- Excelente conocimiento de sistemas informáticos, dispositivos móviles, sistemas operativos, software, networks, DNS, dominios, IP y otros.
- Experiência en soporte a usuarios finales usando Office 365, Teams, Outlook, TeamViewer, OneDrive, Azure, Microsoft Admin Center y otras herramientas.
- Experiência en WordPress (ideal, pero no es requisito)
- Experiência en SharePoint
- Experiência brindando soporte remoto a usuarios en distintos países de LATAM y durante horario laboral.
- Excelentes habilidades blandas y de comunicación hacia los usuarios y empleados de Talentus.
- Disponibilidad para trabajar como freelance 56 horas por semana y a excepción fuera del horario laboral solo en situaciones de emergencia.
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