Technical Support Representative

hace 2 semanas


Desde casa, Colombia SupportNinja A tiempo completo
We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.


SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent.

Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.


Start Date
:
ASAP


Salary
:
₱4,650,000


Work Schedule
:
TBD


Work Set Up
:
Remote


Type of Contract
:
Full Time


Equipment Provision
:
Company Provided


JOB SUMMARY:


The Technical Support Representative L3 is responsible for providing advanced technical support to customers who are experiencing technical issues with their products or services.

This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.

What does a day in the life of a Technical Support Representative look like?:

  • Provides advanced technical support to customers who are experiencing complex technical issues with their products or services while delivering excellent customer service
  • Identifies and troubleshoots advanced technical problems, and provides timely and effective solutions to customers
  • Communicates technical solutions to nontechnical customers in a clear and concise manner
  • Reports system issues to leadership
  • Documents customer interactions and technical issues in a customer relationship management (CRM) system
  • Provides feedback on product improvements and enhancements based on customer feedback and technical issues
  • Mentors other team members based on business needs
  • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborates with other departments as needed to resolve customer issues
  • Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
  • Adheres to company policies and procedures
  • Meets or exceeds performance targets for related KPI's
  • Perform other duties as assigned

What are the required qualifications of a Technical Support Representative?:

  • Must have high school diploma or equivalent
  • Must be 18 years of age or older
  • Strong communication skills (Spanish/English), both verbal and written
  • Advanced technical troubleshooting skills in hardware, software, and/or network systems
  • 3 years experience in a technical support role or equivalent
  • Experience using a CRM preferred, but not required

Ninja Perks and Benefits
-
Competitive compensation**:

-
Paid time off, birthday leave**:


  • Bonus and incentive plans**:
-
Opportunities for skills training and personal and professional development**:


  • Employee Referral Program**Experience _infinite fun_ so you can have _infinite growth_. Discover _A Better Way to Grow_ Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.


SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.



  • Desde casa, Colombia Peak Support A tiempo completo

    **Join Peak Support: Where Passion Meets Purpose** At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're...


  • Desde casa, Colombia SupportNinja A tiempo completo

    We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status...


  • Desde casa, Colombia SupportNinja A tiempo completo

    We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.Start...


  • Desde casa, Colombia SupportNinja A tiempo completo

    We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status...


  • Desde casa, Colombia SupportNinja A tiempo completo

    We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status...


  • Desde casa, Colombia US-based Technical Concierge Company A tiempo completo

    Technical Support Specialist - Colombia/EcuadorCompensation:$6,000 - $7,200 yearlyResponsibilities: Identify, thoroughly research, and resolve intricate technical problems, documenting and monitoring their progress for timely resolution. Ability to work in a fastpaced environment. Diagnose, troubleshoot, and replicate customer productrelated issues. Ability...


  • Desde casa, Colombia US-based Technical Concierge Company A tiempo completo

    **Technical Support Specialist - Colombia/Ecuador** **Compensation**: $6,000 - $7,200 yearly **Responsibilities**: - Identify, thoroughly research, and resolve intricate technical problems, documenting and monitoring their progress for timely resolution. - Ability to work in a fast-paced environment. - Diagnose, troubleshoot, and replicate customer...


  • Desde casa, Colombia iMinTech A tiempo completo

    About the Job Main Duties and Responsibilities: Pre-Sales Conduct quality product training and technical guidance to customer to resolve technical problems Build quality relationship with customers and managers Provide in house technical support to sales staff Leading the design of the program for the customer Constantly collect and feedback on...


  • Desde casa, Colombia iMinTech A tiempo completo

    **About the Job** **Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and...


  • Desde casa, Colombia iMinTech A tiempo completo

    **Main Duties and Responsibilities**: - Pre-Sales - Conduct quality product training and technical guidance to customers to resolve technical problems - Build a quality relationship with customers and managers - Provide in-house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on...


  • Desde casa, Colombia iMinTech A tiempo completo

    **Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customers to resolve technical problems - Build a quality relationship with customers and managers - Provide in-house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on...


  • Desde casa, Colombia ITACWT LTd A tiempo completo

    A startup in the field of digital marketing is recruiting a Customer Support Representative! This is a long-term position within a fast-growing company. General description: Reporting to the Customer Support Manager, you will communicate with our customers through the following tasks: - Analysis, understanding, and processing of customer requests for...


  • Desde casa, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers....


  • Desde casa, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers....


  • Desde casa, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers....


  • Desde casa, Colombia iMinTech A tiempo completo

    Main Duties and Responsibilities: Pre-Sales Conduct quality product training and technical guidance to customers to resolve technical problems Build a quality relationship with customers and managers Provide inhouse technical support to sales staff Leading the design of the program for the customer Constantly collect and feedback on customers and the...


  • Desde casa, Colombia iMinTech A tiempo completo

    Main Duties and Responsibilities:Pre-Sales Conduct quality product training and technical guidance to customers to resolve technical problems Build a quality relationship with customers and managers Provide inhouse technical support to sales staff Leading the design of the program for the customer Constantly collect and feedback on customers and the market's...


  • Desde casa, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Application Platform Support team is looking for an Associate Manager of Technical Support to join us in Bogota, Colombia. In this role, you will join a team that is responsible for supporting our suite of Red Hat Application Services solutions and Red Hat OpenShift Container Platform. You'll oversee a team of engineers that...


  • Desde casa, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Customer Experience and Engagement (CEE) team is Looking for a fluent English speaker with an interest in learning about Linux and other Red Hat’s technologies to join us as a Customer Support Specialist in Colombia. In this role, you will work as part of a multicultural and multilingual customer-facing technical support team...


  • Desde casa, Colombia 1840 & Company A tiempo completo

    Our client delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. As the leading customer experience firm, companies rely on them to drive their business forward by transforming...