Technical Support Engineer- It

hace 3 semanas

Desde casa, Colombia Doit Security, Inc. A tiempo completo

**Company Description**

Every industry and market segment are moving toward using the cloud and becoming more digital. Doit Security supports cloud security companies that have been shaping the emerging SASE category. We provide enterprise-level services to customers all around the world. Along with protecting against destructive attacks and data exfiltration, it also helps businesses cut costs, simplify their infrastructure, and improve the user experience by getting rid of a lot of internal processes.

**Role Description**

We are looking for a Subject Matter expert of VMware products, who will be responsible for the implementation, configuration, and maintenance of the VMware virtualization platform and is able to clearly articulate roles, project goals, and timelines. This is an opportunity to join a fast-growing team of talented professionals with a lot of positive energy and enthusiasm.

**This is a Part-Time, 100% remote contract role, with potential for a full-time role in the future.**

**Responsibilities**
- Provide first-level technical support to end-users remotely.
- Diagnose and resolve hardware, software, and network issues promptly.
- Assist with password resets, account creations, and access management.
- Keep an inventory of IT assets and ensure their proper functioning.
- Assist in the setup and maintenance of network infrastructure, including routers, switches, and firewalls.
- Troubleshoot network connectivity issues.
- Ensure that all IT activities comply with security policies and regulations.
- Assist in implementing security measures, such as antivirus software and firewalls.

**Qualifications**
- A bachelor's degree in information technology, computer science, or a related field is preferred but not required. Relevant certifications and experience are highly regarded.
- 2+years of experience in an IT support role, providing technical assistance and troubleshooting for end-users.
- Familiarity with basic networking concepts and protocols.
- Experience with Active Directory and user account management.
- Advanced diagnostic and advanced problem-solving skill
- Have excellent interpersonal and problem-solving skills.
- Conversational level English Communication.

**Supplementary Data**

All your information will be treated with utmost confidentiality in accordance with EEO standards.

**What You Can Expect from Us**

You will be working in an environment that exposes you to innovative technologies and architecture. A workplace that is enjoyable, enthusiastic, and collaborative.

**Why Doit Security?**

People that succeed at Doit Security are intelligent, driven, and committed to our core principles. Consider the following question: Do you wish to collaborate with the greatest talent in the industry? Do you want to be a part of the development of disruptive technologies? Do you thrive in a fast-paced, changing environment? Do you value a workplace culture that encourages both individual and group success and recognizes and celebrates success? If you answered yes, we would be delighted to speak with you about being a member of our award-winning team.

Doit Security is an equal-opportunity workplace committed to diversity. We value and celebrate diversity, and we provide an inclusive atmosphere for all our employees and customers.

**Job Types**: Temporary, Part-time
Part-time hours: 20 per week

Pay: Up to $15,000 per hour

**Experience**:

- Active Directory: 2 years (required)
- Remote IT Support: 1 year (required)

**Language**:

- Conversational Level of English (required)

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