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Operations Manager

hace 3 meses

Bogotá, Bogotá D.E., Colombia BCD Travel Corporate A tiempo completo
Senior Operations Manager


The Senior Manager - Operations is responsible for the overall management and performance of a large travel operation or multiple operations including operational performance, client servicing and retention, employee management and budgetary and cost management.

This person ensures all operational goals are met consistently.


This position demonstrates an extensive understanding and applicability of all areas in the travel industry, call center operations and client servicing.

Span of control will be based on number and complexity of accounts and number of direct reports.

_ Job Specific Essential Duties & Responsibilities:_

  • Strong understanding of a client policies and processes, determining the impact to the operation team as changes are implemented
  • Has a strong understanding and accurately and provides direction on a large spectrum of travel supplier rules
  • Maintains and seeks expansion of current knowledge of various industries (Travel Management, Account Management, Contact Center Operations, etc.)
  • Supports BCD Travel and client driven initiatives
  • Leads the effort or provides direction to review current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met
  • Reviews operations performance reports and provides direction and implements programs to improve the performance of the operations against goals
  • Consistently follows BCD Travel guidelines
  • Leads the team in error reduction efforts, providing direction, measurement and reviews of progress against goals

Education / Knowledge / Experience:

  • Bachelor degree, or equivalent work experience
  • Minimum of six to seven (67) years corporate travel experience.
  • Prior managerial experience of 45 years
  • Prior budget and cost management experience
  • Thorough knowledge of the travel industry, fares and markets
  • Knowledge of specified GDS(s).
  • Thorough knowledge of travel operations
  • Ability to travel on a regular basis