Empleos actuales relacionados con Technical Support Manager - Bogotá, Bogotá D.E. - Werfen
-
Technical Support Manager
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Werfenlife SA. A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Manager to join our team at Werfenlife SA. As a key member of our organization, you will be responsible for delivering exceptional technical support to our customers and partners.Key ResponsibilitiesService Strategy and ImplementationDevelop and implement a comprehensive service strategy that...
-
Technical Support Manager
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Werfen A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Manager to join our team at Werfen. As a key member of our Technical Service department, you will be responsible for delivering exceptional service to our customers and partners.Key ResponsibilitiesDevelop and implement service strategies to standardize service solutions, processes, and tools...
-
Technical Support Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completoAbout the RoleCoupa Software is seeking a highly skilled Technical Support Manager to oversee the day-to-day support operations of our technical support team. As a key member of our global support organization, you will be responsible for ensuring the success of this function and reporting to our Director, Technical Support.Key ResponsibilitiesBuild and...
-
Technical Support Manager
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completoAbout the RoleCoupa Software is seeking a highly skilled Technical Support Manager to oversee the day-to-day support operations of our technical support team and ensure the success of this function. This individual will report to our Director, Technical Support and assist in building the global Technical Support practice in our Bogota, Colombia location.Key...
-
Technical Support Manager
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completoAbout the RoleCoupa Software is seeking a highly skilled Technical Support Manager to oversee the day-to-day support operations of our technical support team. As a key member of our global support organization, you will be responsible for ensuring the success of this function and contributing to the growth of our Bogota, Colombia location.Key...
-
Technical Support Manager
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Werfen A tiempo completoAbout the RoleThis is a key position within Werfen, responsible for leading the Technical Service department and driving service strategy to standardize solutions, processes, and tools across partners and customers.Key ResponsibilitiesDevelop and implement a service strategy to ensure efficient and cost-effective service delivery, while maintaining high...
-
Technical Account Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Twilio A tiempo completoAbout the RoleWe are seeking an experienced Technical Account Manager to join our team at Twilio. As a Technical Account Manager, you will be the designated technical point of contact for our top-tier strategic customers in North America, providing technical support and partnership during EST working hours.Key ResponsibilitiesProvide technical expertise to...
-
Technical Support Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Umbrella Functional Consulting & Support Team A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our Umbrella Functional Consulting & Support Team. As a key member of our team, you will be responsible for maintaining the service-level agreement critical production platforms or products and providing automated operations to ensure the service to our clients is always of...
-
Technical Support Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Trustonic A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Trustonic. As a Technical Support Engineer, you will play a pivotal role in providing exceptional customer support and resolving complex technical issues for our customers.Key ResponsibilitiesResolve complex technical support requests in both production and...
-
Technical Support Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Trustonic A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Trustonic. As a Technical Support Engineer, you will play a pivotal role in providing exceptional customer support and resolving complex technical issues for our customers.Key ResponsibilitiesResolve complex technical support requests in both production and...
-
LATAM Technical Manager
hace 1 día
Bogotá, Bogotá D.E., Colombia Vantage Specialty Chemicals A tiempo completoJob Title: LATAM Technical ManagerVantage Specialty Chemicals is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Our company is on the move, and we're looking for a talented individual to join our team as a LATAM Technical Manager.About the RoleAs a LATAM...
-
Technical Support Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completoJob DescriptionWe are seeking a highly skilled Technical Support Engineer to join our team at NielsenIQ. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, ensuring their technical issues are resolved efficiently and effectively.Key Responsibilities:Technical Support: Provide...
-
LATAM Technical Manager
hace 7 días
Bogotá, Bogotá D.E., Colombia Vantage Specialty Chemicals A tiempo completoJob Title: LATAM Technical ManagerVantage Specialty Chemicals is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Our company is on the move, and we're looking for a talented individual to join our team as a LATAM Technical Manager.About the RoleAs a LATAM...
-
Technical Service Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Werfenlife SA. A tiempo completoJob SummaryWerfenlife SA. is seeking a highly skilled Technical Service Manager to support the implementation and execution of regulatory and quality plans. The successful candidate will be responsible for providing third-level support to distributors, developing educational programs, and establishing efficient service solutions.Key ResponsibilitiesProvide...
-
Technical Support Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at SupportYourApp. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, diagnosing and resolving complex technical issues, and developing and maintaining backend systems using Java/Spring Boot and...
-
Technical Support Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia GSB Solutions A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at GSB Solutions. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesOn-Site IT Support: Provide expert technical support for our clients' IT infrastructure, including inventory...
-
Technical Support Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completoJob DescriptionWe are seeking a highly skilled Technical Support Engineer to join our team at NielsenIQ. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to our customers, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesTechnical Support: Provide enterprise-level...
-
Technical Support Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia GSB Solutions A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at GSB Solutions. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesOn-site IT Support: Provide expert technical support for our clients' IT infrastructure, including inventory...
-
Technical Support Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Autocab A tiempo completoTechnical Support RoleWe are seeking a skilled Technical Support Specialist to join our team at Autocab, a leading provider of taxi software solutions. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Diagnose and resolve technical issues related to...
-
Technical Support Specialist
hace 10 horas
Bogotá, Bogotá D.E., Colombia DreamHost, LLC A tiempo completoJoin DreamHost's Team as a Technical Support ConsultantWe're seeking a highly skilled and multilingual Technical Support Consultant to join our team at DreamHost, LLC. As a Technical Support Consultant, you will play a key role in providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical assistance to...
Technical Support Manager
hace 3 meses
Overview
Post Date June 28, Number WEBCO-- Job Function Technical Service & Support Location Bogota Country ColombiaAbout the Position
Job Summary
Define service strategy and its implementation roadmap to standardize service solutions, processes and tools across Werfen partners and customers, while establishing efficiency, cost reduction and customers satisfactions initiatives; align service with manufacture and corporate strategy.
Key Accountabilities
To provide third level support to the distributor, through the performance of on-site installations and necessary diagnoses, troubleshooting, service and repair of complex instruments and systems. Set up an educational program that supports the Distributors into performing routine technical repairs of all systems, including Updates, retrofits, PMs, product enhancements and appropriate register & record of the information. Develop a training program for distributor ́s Engineering team in the proper operation, maintenance and troubleshooting of Werfen instruments and systems. Serve as a company liaison with Distributors. Responsible for routine interaction with sales counterparts with respect to Distributors situations, updates, and lead generations Provide mechanisms that guarantee interaction of the distributors with the manufacturers when technical matters need attention. Find the ideal environment for the introduction of Software solutions developed by Werfen, playing a direct role in the installation and support of these systems for the distributors and end customers when applicable. Support Product Managers in Leveraging Werfen solutions with IT/Software enhancements. Create a Networking within engineers and T.S, specialists from the distribution. Actively participating in certain stages of the implementation of BU Projects, based on complexity, strategical importance and special requirements of the end user. Complies with all appropriate regulatory bodies, mandated policies, procedures, work instructions, and records. Ensures compliance with Werfen Code of Ethics. Other duties and responsibilities as assigned by the Regional General ManagerNetworking/Key relationships
Leading trough a structured approach the different Technical Service department stake holders (Sales Group, Application Specialists, Finance department, Marketing Team) and building professional and positive relationships with the rest of directors
Minimum Knowledge & Experience required for the position:
At least 5 years' experience as a FSE in the Healthcare sector, preferably in IVD Experience in people management as responsible of a Technical Service department Highly desirable MBA or similar Business related degree Good knowledge on networking (wiring, HUB, Switch, DNS//DHCP, firewall solutions, network diagnostics...) Knowledge of automation lines in laboratory environments would be a plusSkills & Capabilities:
Strategy analysis Knowledge of the environment and business Planning Communication skills Decision-making Delegation Problem-solving Leadership Negotiation skills Emotional intelligenceTravel requirements:
40% of Time
