Technical Support Engineer

hace 2 semanas


Desde casa, Colombia Red Hat Software A tiempo completo

About the job:
The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia.

In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers. Unlike most software companies, we don't sell software licenses or “break-fix” pay-per-incident support. Instead, we sell subscriptions that include an unlimited number of support incidents, product documentation, security patches and updates, and upgrades to the newest versions of our software.

As a Technical Support Engineer, you will help us continually prove our value to our customers by troubleshooting and resolving their technical issues over the phone and online. You'll become an expert in Red Hat products and technologies, like Red Hat Enterprise Linux (RHEL), and you'll be required to pass the Red Hat Certified System Administrator (RHCSA) exam if you do not already have an equivalent cert. All training and resources are provided by Red Hat after starting. Work location is flexible and well qualified home-based applicants throughout Columbia will be considered to work remotely.

What you will do:

- Ensure that customers get the maximum value from and easily use our products and subscriptions
- Support customers by responding within the designated service-level agreement to inquiries
- Investigate and troubleshoot issues and developing solutions for our customers while understanding their business needs
- Exceed customer expectations by providing outstanding customer service and provide regular updates to ensure they are satisfied with our support service
- Collaborate with engineers and developers to develop creative solutions for customers, including product fixes
- Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain

What you will bring:

- 2+ years experience as a support, sustaining, or development engineer or other directly related experience within an enterprise environment
- Excellent understanding of Linux and UNIX; basic Linux system administration experience is greatly preferred
- Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation
- Ability to communicate clearly and effectively with customers that have various levels of technical expertise
- First-rate customer service skills; prior help desk experience or customer-focused experience is preferred
- Good communication and written skills in English
- Knowledge of installation, networking, firewall, security, clustering, web servers, and databases using Linux is greatly preferred
- Experience with non x86_64 architectures would be beneficial
- Some previous software scripting or programming experience would be beneficial
- Ability to multitask, prioritize, and work well under pressure
- Bachelor's degree or equivalent experience within the enterprise IT sector
- A Red Hat CertifiedSystem Administrator (RHCSA) is required but can be obtained after starting
- A Red Hat Certified Engineer (RHCE) certification is a strong bonus

LI-REMOTE

LI-JR1



  • Desde casa, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Global Support Services team is adding an Associate Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription...


  • Desde casa, Colombia Peak Support A tiempo completo

    **Join Peak Support: Where Passion Meets Purpose** At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're...


  • Desde casa, Colombia iMinTech A tiempo completo

    **Main Duties and Responsibilities**: - Pre-Sales - Conduct quality product training and technical guidance to customers to resolve technical problems - Build a quality relationship with customers and managers - Provide in-house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on...


  • Desde casa, Colombia iMinTech A tiempo completo

    **Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customers to resolve technical problems - Build a quality relationship with customers and managers - Provide in-house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on...

  • Wifi Support Engineer

    hace 4 semanas


    Desde casa, Colombia Staff4Me A tiempo completo

    Staff4Me is currently looking for a skilled and dedicated Wifi Support Engineer to join our team. As a Wifi Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for wifi-related issues. You will collaborate with clients and cross-functional teams to deliver reliable and high-performance wifi...

  • Wireless Support Engineer

    hace 4 semanas


    Desde casa, Colombia Staff4Me A tiempo completo

    Staff4Me is currently seeking a knowledgeable and dedicated Wireless Support Engineer to join our team. As a Wireless Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for wireless networks, ensuring the stable and optimal performance of wireless networks, and collaborating with clients and...


  • Desde casa, Colombia Red Hat Software A tiempo completo

    About the job: Red Hat is seeking a Cloud Technical Support Engineer with a strong background in Cloud and Containers deployment and configuration to join our Cloud Services Customer Experience team in Colombia. The Red Hat Cloud Services Customer Experience organization is responsible for the strategy, design, and implementation of the end-to-end customer...


  • Desde casa, Colombia CTI Consulting A tiempo completo

    Remote JOB- Work from home **Job Summary** The technical engineer designs, develops, and tests configurations and customizations based upon specifications provided by business consultants/project managers who have direct contact with our clients. The technical engineer will be responsible for providing high-quality deliverables on time and within the...


  • Desde casa, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Application Platform Support team is looking for an Associate Manager of Technical Support to join us in Bogota, Colombia. In this role, you will join a team that is responsible for supporting our suite of Red Hat Application Services solutions and Red Hat OpenShift Container Platform. You'll oversee a team of engineers that...


  • Desde casa, Colombia Barcode Hero A tiempo completo

    Company Overview: At Barcode Hero, we are at the forefront of retail technology solutions, specializing in barcode and labeling technologies that streamline operations for businesses of all sizes. Our innovative approach and dedication to quality have made us a leader in our field, providing comprehensive solutions that include software, hardware, and expert...

  • Product Support Analyst

    hace 4 semanas


    Desde casa, Colombia Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • L1 Support Specialist

    hace 4 días


    Desde casa, Colombia Intellias A tiempo completo

    Project Overview: As an IT Support Engineer (L1), you will be responsible for delivering high-quality technical support over the phone and via ITSM tools to our global customer base. You will work closely with other departments to meet our customer's needs and ensure an exceptional level of customer service. Your main focus will be to provide first-level...

  • Senior DevOps Engineer

    hace 4 semanas


    Desde casa, Colombia Gorilla Logic A tiempo completo

    **Senior DevOps Engineer** Gorilla Logic is looking for a Senior DevOps Engineer, who will work with a team of engineers developing our client's system. This is a unique and highly technical role, requiring strong development experience in delivering leading-edge solutions. Our environment will require you to work effectively with your teammates, of course....


  • Desde casa, Colombia Mi9 Retail A tiempo completo

    **Company Overview** Wynshop is a fast-growing technology company pioneering the future of online grocery. Launched in early 2020, Wynshop has quickly established itself as a market leader enabling the world’s largest independent grocers to compete with technology and retail giants by using Wynshop’s grocery-specific digital commerce platform. We are a...


  • Desde casa, Colombia Rawson BPO A tiempo completo

    Lugar de trabajo: REMOTO COLOMBIA En **Rawson Colombia** Nos encontramos en búsqueda del siguiente perfil: **APPLICATION SUPPORT ENGINEER (SQL / MONGO/ JAVA)** Para una importante empresa del Sector IT **España** **Requisitos**: - Perfil: Tecnólogo, estudiante de ingeniería o ingeniero de sistemas o carreras afines, con buenas habilidades...

  • Senior Data Engineer

    hace 10 horas


    Desde casa, Colombia Gorilla Logic A tiempo completo

    **Senior Data Engineer** Gorilla Logic is looking for a Sr. Data Engineer, who will assist in organizing our client's system data into dashboards and on demand reports. This is a unique and highly technical role, requiring strong database and reporting experience in delivering leading-edge solutions. Our environment will require you to work effectively with...


  • Desde casa, Colombia Novus International A tiempo completo

    At Novus our goal as a company is to help feed the world affordable, wholesome food and achieve a higher quality of life. We aim to make a clear difference in sustainably meeting the growing global need for nutrition and health. Novus' employees help bring this Vision and Mission to life. Our employees support our customer in over 80 countries worldwide. Our...


  • Desde casa, Colombia Gorilla Logic A tiempo completo

    **Mid Site Reliability Engineer (SRE)** Gorilla Logic is looking for a Mid Site Reliability Engineer (SRE) responsible for automation, instrumentation, and stability of our client's platforms to achieve health and performance with a focus on cloud services and API management, including AWS, Azure, and GCP. This role involves ensuring the optimal performance...

  • IT Support Specialist

    hace 4 semanas


    Desde casa, Colombia TheCompulab Corp A tiempo completo

    **IT Support Specialist** Do you thrive serving a diverse group of small business clients and solving their IT issues? If so, we want to hear from you. TheCompuLab, a Managed Service Provider, is looking for a talented Technical Support/Help Desk to provide technical support to our customers, troubleshooting hardware/software related issues and receiving...


  • Desde casa, Colombia Growth Acceleration Partners A tiempo completo

    **Summary** **Education** - Bachelor’s Degree in Computer Science or related field. **Professional Experience** - 8+ years of experience building Software Applications. 5+ years of experience working with Java. **Soft Skills** - Advanced English level. Open to learning new technologies. Great communication skills. Good time management skills. Good...