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Customer Service Representative
hace 2 meses
Location: Remote (EST Time zone)
Salary Range: up to 1300 USD
Work Schedule: Sunday - Thursday / 3:00 PM to 11:30 PM (EST)
Job Type: Independent Contractor
About the CompanySagan is a pioneering platform that bridges the gap between global talent and US-based businesses. We connect candidates from vibrant regions with leading American companies, offering a world of career possibilities.
Job OverviewThe Customer Service Specialist role is a crucial part of our team, ensuring customer satisfaction and smooth operational processes. As a key member, you will provide general customer support, assist with reservations and inquiries, and handle other general company tasks.
Key Responsibilities- Customer Support:
- Provide prompt and professional customer support via phone, email, and chat.
- Assist customers with reservations, cancellations, and inquiries.
- Issue Resolution:
- Address and resolve customer complaints in a timely manner.
- Escalate complex issues to the appropriate departments when necessary.
- Documentation:
- Maintain accurate records of customer interactions and transactions.
- Update customer information in the database as required.
- Team Collaboration:
- Work closely with other departments to ensure seamless service delivery.
- Communicate effectively with team members to share knowledge and provide support.
- Strong proficiency in English.
- Excellent communication and interpersonal skills.
- Ability to work independently and handle multiple tasks simultaneously.
- Experience in customer service or a related field is a plus.
- Familiarity with customer service software and tools.
- Experience in the transportation or logistics industry.
Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.
