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Customer Service Analyst 1
hace 2 meses
The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer-related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
Key Responsibilities- Serve as a Single Point of Contact: Interact with key teams to identify and resolve issues, ensuring seamless communication and collaboration.
- Efficient Customer Inquiry Resolution: Answer customer inquiries in a timely and efficient manner, maintaining compliance with departmental standards and delivering exceptional customer experiences.
- Client Needs Analysis: Conduct thorough analyses to address client needs, providing tailored solutions and recommendations.
- Resolution Communication: Clearly communicate resolutions to clients, ensuring transparency and satisfaction.
- Previous Relevant Experience: Previous experience in customer service or a related field is preferred.
- Customer Service Experience: Experience in providing exceptional customer service and building strong relationships with clients.
- Investigative and Analytical Skills: Proven investigative, analytical, and risk management skills to identify and resolve complex issues.
- Communication and Presentation Skills: Demonstrated ability to present concepts and influence/lead change, with clear and concise written and verbal communication.
- Quality Customer Service: Consistently deliver high-quality customer service, focusing on building client relationships and achieving quality results.
- Bachelor's Degree or Equivalent: A Bachelor's degree or equivalent experience in a related field is required.
Job Family Group: Private Client Coverage
Job Family: Client Services
Time Type: Full-time
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
