Siebel Senior Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Oracle A tiempo completo
Siebel Senior Specialist-22000FTA

Applicants are required to read, write, and speak the following languages: English, Spanish

Preferred Qualifications


Siebel CRM / Loyalty specialist with technical and functional knowledge, 3+ years of experience, Siebel certifications are desired, Bachelor's degree is required.


Detailed Description and Job Requirements


As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.


As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues.

Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management.

Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Job:
Support

Location:
CO-CO,Colombia-Bogota

Job Type:
Regular Employee Hire

Organization:
Oracle

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