Senior Specialist, Product Management

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completo
Our Purpose


We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.

Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences.

We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Specialist, Product Management

Overview


Mastercard's LAC Loyalty team provides best in class Loyalty programs for its clients in both the Financial and Merchant segments, focusing on Platforms, Rewards, Features and Benefits, Cardholder and Loyalty Services.

With its unique category expertise, deep understanding of customer needs and successful track record in managing Loyalty Programs, Mastercard's LAC Loyalty team addresses the challenges and opportunities of its clients, enhances Mastercard's strategic and tactical performance and establishes Mastercard's global thought-leadership presence in the Loyalty segment.


The Senior Specialist of Issuer Rewards Program Management will be responsible for the day to day activities of, and interactions with, Mastercard's LAC Issuer Rewards clients.


  • Do you thrive in an ever changing and fast paced environment?
  • Are you interested in being part of a high performing team tasked with driving thought leadership in the Loyalty landscape?
  • Have you driven successful client projects and programs?
  • Do you enjoy client interaction?

Role:
The primary responsibilities of the Senior Specialist of Issuer Rewards Program Management, a professional experienced in client interactions and preferably Loyalty programs, include:

  • Drive institutionalized knowledge by consistent product documentation (e.g., support documents, processes, etc.)
  • Ensure a smooth handoff from sales and supervise and represent the client during the onboarding process.
  • Oversees and follows the overall implementation project of our solutions to ensure that product delivered to customers is exactly what was sold.
  • Partner with Sales Specialist teams, Product and Relationship Managers to develop opportunities with existing rewards clients by scoping existing client needs and propose program solutions.
  • Partner with inmarket product managers and clients to develop and execute on strategic plans for their Loyalty services, supporting all aspects of clients' rewards program which includes program & solution design, solution assessment, business rules, campaign design and management, cardholder user experience, customer service management, reward, and logistics oversight, reporting and analytics.
  • Participate in cross functional teams including Delivery and Servicing teams (GCC, CTS, Biz Ops) to ensure that we have a bestinclass servicing experience for our products.
  • Support in market product managers with business reviews regular client meetings to ensure alignment with customer's strategic approach and leveraging insights to identify new opportunities to optimize customer's rewards solutions.
  • Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills, and experiences.
  • Lead by example with handson approaches to demonstrate product management excellence and share best practices.
Experiences

  • Experience in managing product/services GTM and/or operations of a globally deployed product or service within the financial services, payments or technology industry.
  • Outstanding organizational skills and attention to detail.
  • Exceptional communications skills. Must be able to communicate orally and in writing across functions and teams, up and down within the organization and externally.
  • Must display good leadership skills and resilience.
  • Flexible and adaptable; able to manage shifting priorities as project or program evolve.
  • Must be a Team player able to work effectively at all levels of the client's organization with the ability to influence others to move toward consensus.
  • Experience in project management, process improvement and optimization, and product development is a plus, but not required.
  • Selflearner, take the time to fully learn the business requirements and associated use cases.
Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practic

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